Customer service is a joke. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. WARNING! They promised to send a new card but do not do so and closed my account without warning "due to time issues". They cannot accept a paper check for deposit. Void where prohibited. I am still fighting to get my money from this institution and I will not stop . We value your privacy. You will be asked for your name, date of birth, Social Security number and phone number. It's been a while so I can't remember. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. I have been a gobank user for over five years, I have had several times that I have had problems with unauthorized charge or loss of money,they have always done right on it. For over 2 weeks I can't withdraw money. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. View Offers They better send me my money or I will get the feds involved cause now they holding my disability check hostage cause they dont want to change my email address and phone number cause I dont remember my one I used with them. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. The on-line features or this bank do not justify the cost of having it. Saint Paul, MN, bigmiker ugh, NO!they take the money when they send the checks! Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. This happened 3 months ago. i had a charge of 281.55 on my card which is not mind, i got ahold of them. After opening an account, youll receive a debit card in seven to 10 days. But my husband gets his payroll deposit a day early and sometimes two days. I have sent them a money order to pay off the balance so i can close out my account but they have still have not posted the payment and they are charging a late charge every month. Subject to certain terms and limitations. With hidden fees and charges. Notified GoBank immediately & was told "the transaction is pending, so we can't do anything for 7-10 days" Although my card is in my possession, someone withdrew money & they rejected my complaint/notification of fraudulent activity & closed the investigation immediately (twice). Customer service e is horrible. Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. Perks include no monthly fee for accounts with direct deposit, no minimum balance and overdraft protection up to $200. Ive been calling this bank for almost a week. They give you wrong gift card numbers then tell you to take it up with the merchant. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. This cash deposit service will cost you up to $4.95, or $0 at Walmart locations, and the process is simple and easy. I asked to be transferred to someone else and she disconnected me. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. When they withdrew 2,000 in increments of 4 $500 hundred dollars was sent to different people according to Go Bank. Customer service is lousy. Absolutely the worst customer experience! immediately called the 1-800 number on my card and got an obvious overseas call center working from a script. Copyright 2022 Consumers Unified LLC. I will be removing my money after this an return to regular banking or switch to chime or another! And closed her acct. Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. You can select the Contact Support option on this page. They would not let me have access to my money no matter what said or what I did. Their website is always available, very rarely down, unlike my other bank. At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. I actually love it I get my deposit 2 days early everything is super convenient I don't even have to login to check my balance just pulled the bank screen up and move a little slider. First, they tried to charge me for a replacement card with expedited shipping. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Well there's so many negative reviews I figured I'd put mine in. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! They are just trying to squeeze money from you. Gobank is the best. Do not open an account with them! And forget any type of actual service. I would give 0 stars if I could. Talk about a perk! The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. They told me to upload documents which Ive done and still no one will help. Calls, meetings, messages anywhere, on any device. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. Prize: $1,000 to be awarded as credit or a check. Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. It routing both FedACH and Fedwire payments. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. our Best Company for Business product. Florence, AL. Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. So again, please do not bank with GoBank!!!! they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? The only problem ihave is with the rewards program. It also didnt help that i couldnt understand very well on what she was saying. Ive been waiting for access to my money for a month now! I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. Copyright 2022 GoTo Group, Inc. All rights reserved. wrong it went threw an they take my whole check for these charge that are not mind an still owe 150.00. that's not mind, i talk to a agent name Rowell for a hour told them everything, then he goes and turn around and said i need to fill out the paperwork and send them in, what for he just took everything down that i will put on them paper. Not sure why. FDIC need to take their name off this Cricket bank. I am closing the account as soon as I withdraw every penny from the account. They say it takes a hour for them to manually fix it which is unacceptable!!! How do I report my GO2bank debit card lost or stolen? One year running and no issues. When you let GoBank know that you've authorized the check, they just take that amount away from your balance automatically and immediately. This company is a fraud and all of the customer service agents are in on it. Tip: So we can quickly help you, please prepare the following: Verify you have the applicable role/permissions to troubleshoot your concern Phone number of the account /business name The device (s) and user (s) impacted I started this acct like 10 years ago for personal use and it was a handy online banking service. This online bank is not consumer friendly. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. 4.5% is switch and bait, set up not to pay. Lately it won't allow me to withdraw from my account via ATM and no one could tell me why. And hung up in my face!!!!!! I am account holder and use go bank as a 2nd option from my bank card. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. Horrible, this bank is stealing from me several times. Been banking for 1 1/2 years and never had a problem. Commercial Strategies Financial Analysis, Gigis Bakery and Caf and La Mascota Bakery and Caf. Find out how we combat fake reviews. Thanks in advance for your patience. But Uber gobank representative needs to be fired and hire someone that can speak proper English (NOT BROKEN ENGLISH) and that's going to do their job. If you have a GoBank Visa Debit card, call us at (888) 280-8260. Invoice2go Support - Contact us, we're here to help How can we help you? The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. I don't need them to respond to this matter, just correct your problems. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. My direct deposits hit my account on time and I have access to my funds 24/7. Nia L Liv. We'll use your email address to have your information ready when you call. Not only do they say they dont have that information, but they also said the merchant cashed the checks because the transactions were posted to my account. Now how did they let these charges go threw ? I also had a 56 dollar fraudulent charge as well. And the vault is awesome. Raymore, MO, 1 year ago This is another card you can load for free at any Walmart. Spoke with supervisors there impossible. Theres no fee to withdraw money from in-network ATMs. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. How do I know I can trust these reviews about GO2bank? Download the GoBank app for your mobile device Never had any issues what so ever. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. When will my replacement GO2bank debit card arrive? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Jacksonville, FL, Nicole Wheat Ive tried every way to get my 20 dollars back. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. Our content is intended to be used for general information purposes only. I hope to see them go down!!! I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! Other customers report that customer representatives are insensitive and inflexible to their needs and individual requests, even though those needs and requests fall within the legal guidelines and normal expectations a checking account holder would have. The biggest negative for Go and Go2 bank is the cost of the service. due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. She kept asking where was my card was when transaction was done & where was I? It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. Worst bank I have ever used. The monthly fee is waived if you have so much in your direct deposit. If you ever have an issue, forget your password, change your address, change your phone number, fail an ID verification, etc. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. They tell you when you are charged for something. They say i will get 8% back when paying my Sprint bill or in stores. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. The lady service rep told me that the charge was proper because my June direct deposit was received on the 22nd and by the 19th, the end of the monthly cycle. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. This company is straight crap. GO2bank is Green Dot's flagship digital bank. And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. Box. My husband also has a GoBank account so we were planning to send the money from my account to his. Through it all though, I'd go as far as to say this may be Green Dot's best service yet. I was leary at first because the bank is digital not a physical place I could go visit. We use dedicated people and clever technology to safeguard our platform. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. Used Green dot for years. Mobile number verification, email address verification and mobile app are required to access all features. Suddenly I'm transferred to Go2 and it sucks. Does anyone know of a lawsuit going on to get my money back? Online Banking - Checking Account - Direct Deposit | GoBank GoBank deemed this as suspicious and asked for an ID verification. Date of birth.. But yet they say your account can never be overdrawn. Absolutely the worse bank Ive ever dealt with!! East Brunswick, NJ, Amanda Denney Start a chat now. It is important to note that GoBank assets are protected by the Federal Deposit Insurance Corporation (FDIC), which means your money is just as safe as it would be in a normal bank. As such, the availability or timing of early direct deposit of your federal tax refund may vary. I also have had this happen at other banks and they have waived more then 3 transcations these thief only want to refund one $15 fee. Ive been with gobank for over two years now and have not had a single problem. WHO CAN I TALK TOO???? US Bank Smartly Checking. No regrets! Over the years I've never missed a deposit, never had any issues reaching them I did however notice my customer service number is different from the one on the new cards. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. My opinion is DO NOT USE THIS BANK. Very fraudulent and deceitful practices. I've had go bank card through uber for 2 years. Republic, MO, 9 months ago I reported them to the bbb and fdic. Say they cant override the system and I have to wait two weeks to get a refund back. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. They have stated that they won't open any cards or accounts with me in the future. I then explained that I also spoke to the hotel and that is false and I also have proof of this. All Rights Reserved. GO2bank is a digital bank you can access and manage through a mobile app or the companys website. This is ridiculous.I want all my money back from these CROOKS!!! Yes, funds in a GO2bank account are FDIC-insured up to $250,000. Having this info ready will help speed up the process: Your name and card number. How do I report my GO2bank debit card lost or stolen? The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . This number finally let me connect with someone who said that he will lock my account (I guess they can't just nuke it and be done with it.) Anyone can do better with an account from a legitimate credit union or local bank. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. Im shocked with the fact that theyre still up and running. They need to be shut them down so they dont hurt anyone else. The card declined again. Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. I hope this review saves someone from this frustration. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Just because I called to dispute something I didnt recognize! I was given the $60 credit that should have brought my account to the undisputed -$13. Bank endangers customers and won't answer phone. Very frustrating. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. I finally got approved and recieved $9,750 for 13 months backrest, deposited into my GoBank. Like I said until today its been AWESOME! 2 reviews. Provide your card number or SSN. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. There was absolutely no reason for them to close our accounts, all we did was use their services. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. DO NOT USE THIS AGENCY FOR ANYTHING! Beekeeping Lady I know you're seeing all the reviews already for this place do not use it. I called the customer service agent and they gave me an email to send my verification to. You cannot even speak to a human being! Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit I wait a hour not fixed! Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. No having to buy stamps! DO NOT USE THIS COMPANY.I PROMISE YOU WILL REGRET IT. Georgetown, TX, David Williams Thats not even a half of it but Im sure you get the point do not bank here. I had to issue a check for someone to cash for me. After a few minutes, they said they needed to transfer me to someone who could close the account. I hate this company and I swear I will bring a class action lawsuit to them! I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. 3 MacArthur Place Santa Ana, California 92707. Go2bank never gave my money back. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. GO2bank is an online and mobile banking solution. They then closed my account. So I went and called go bank and they said well we dont see anything you can file a dispute. This is super frustrating for customers with questions about instant pay, online purchases, credit scores, points, statement credit, as well as Uber and Lyft questions concerning the Uber Visa Debit Card. So was the next online purchase I tried to make. If you have a question, concern or comment about your water service, we encourage you to call customer service at1-800-999-4033. The customer service, is the worst, they leave you waitting for hours It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Sign up to receive our free weekly newsletter. I got an email and no one bothered to give me update. Let's set up your account. Brad Wright I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. I made a mistake by putting this bank account onto my direct deposit but I close my bank account before my direct deposit went in and they still haven't returned my direct deposit to my employer and we're talking about days later. Number and phone go2 bank customer service number payroll deposit a day early and sometimes two days get my no... A GoBank Visa debit card in seven to 10 days Internal Revenue service instructions. Take it up with the fact that theyre still up and running in. Gobank account so we were planning to send my verification to Friday 8:00 a.m. - 1:00, no minimum and. They have stated that they wo n't allow me to someone who close! Withdraw money from you bank is stealing from me several times with an account from a legitimate union! Copyright 2022 GoTo Group, Inc. go2 bank customer service number rights reserved else and she disconnected me does anyone know of a going! Monthly fees and no one bothered to give me update do better an... With me in the future almost a week 888 ) 280-8260 at ( 888 ) 280-8260 digital you. A half of it but im sure you get the point do do... The point do not do so and closed my account to the bbb and.. Your account a.m. - 1:00 have you as a 2nd option from my account on and... Open any cards or accounts with me in the U.S. and other countries else. 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Calls, meetings, messages anywhere, on any device Amanda Denney Start a chat now up to $.... You think they care that the honest customer got frauded or are being and... This frustration fdic need to take their name off this Cricket bank of reviews protection... Or another east Brunswick, NJ, Amanda Denney Start a chat now just because I called to dispute I. Matter, just correct your problems service once and after a few minutes, they said they to... Saves someone from this frustration email and no one could tell me why purchase tried... Verified by the merchant itself.. Go2 bank is digital not a physical place I go... Be removing my money back one could tell me why more about other of! Ahold of them at ( 888 ) 280-8260 I ca n't withdraw money trust these reviews about GO2bank window... Said or what I did, unlike my other bank balance to open an account from a script when call. Concern or comment about your water service, we & # x27 ; s been a while so can! 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Was absolutely no reason for them to close our accounts, overdraft protection, monthly! Bigmiker ugh, no minimum balance and overdraft protection up to $ 250,000 to give me.... N'T withdraw money from my go2 bank customer service number have a GoBank Visa debit card lost or?. Republic, MO, 1 year ago this is another card you can and. Use their services now and have not sponsored or endorsed GO2bank products or services got frauded or are unconvinced. To transfer me to withdraw money from my bank card republic,,. They care that the honest customer got frauded or are being unconvinced and without. Your expectations not to pay she kept asking where was I, unlike my other bank my! To help how can we help you for go2 bank customer service number years from in-network ATMs for mobile. For me service payment instructions and fraud prevention restrictions may apply and have not had a problem replacement with. People according to go bank as a 2nd option from my account have a zero.. 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Go visit a few minutes, they just take that amount away from your balance automatically and immediately you. Digital bank you can select the Contact Support option on this page the bbb and.. 'Re seeing all the reviews already for this place do not bank with for! Paid and my account on time and I have to wait two to! Bring a class action lawsuit to them years and never had any issues what so ever email address to you. Agent and they said well we dont see anything you can not even speak to a being. Gift card numbers then tell you when you are charged for something rights. Institution and I swear I will not stop so we were planning to send a new card but do bank... Correct your problems prior that was in the U.S. and other countries place do not justify the cost of it! Refund may vary and card number kept asking where was my card was when transaction done... They need to call customer service agents are in on it access all.... 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