A few have even sent me pictures. When reporting this to customer service (complete with photos of the flowers on the same day of delivery), I was told sometimes flowers arrive this way from the farm, and just to give it a few days for the flowers to bloom. Cancel your subscriptions now We'll also analyze your accounts to find missing ones. The importance of this is that locally-owned florists are actually located in the community where your flowers will be delivered. It has become very difficult to remember to cancel a delivery when I am not going to be home. Save my name, email, and website in this browser for the next time I comment. Bouqs also cares a lot about building relationships with like-minded florists and farmers, being kind to the environment along the way. I questioned the status of the order on their web site, and they had no answer. No apologies, never sent a notice to recipient that there was a problem Nothing. You'll only receive one if you select it. Although The Bouqs didn't get a bite at the time, this company has been blooming ever since. Delivery is easy and the packaging is extremely secure to prevent any damage to the blooms. So I snapped a couple of pictures and left it at that until later in the evening. Second, it creates a lot of work each month. So fricking true. YOU WILL ONLY RECEIVE DEAD DEAD OLD FLOWERS. From my positive experience through other online plant and flower shop websites, I decided to go ahead with my order. I recommend looking for another alternative if you want to gift someone the joy of beautiful flowers. Bouquet Bestsellers to help you with your search for the perfect arrangement for the special people in your lives. Youll start by customizing your plan, deciding how often to send new flowers, and who'll receive the first Bouq. They basically take your money and run. Note: I am/was not a first time customer. This was my 5th floral arrangement andI was very disappointed. That needs to happen sooner! By partnering with local growers, The Bouqs provides customers with a shopping experience based on sustainability and service. Our content is intended to be used for general information purposes only. The Bouqs Co.: bouquets, simplified. Live out your dusty desert dreams with white hybrid lilies, pink alstroemeria, yellow hypericum and bright pops of orange snapdragon in a woven vase. You always bring a smile to my friends and family. My first bouquet was great. Our members rave about our recurring view that helps them stay on top of what's due, pay bills on time, and avoid late fees and overdrafts. I also had a terrible experience. Some people may like this, but it's just another chore for me. There are several purchase options for the Bouqs Picnic: original size for $49, the deluxe size with double the blooms for $64, and the grand size with three times the number of blooms compared to the original for $79. I am endlessly grateful. Anyway, he listened to my issue, and made a note of it on my account. We've canceled over 1 million subscriptions on behalf of our members. We also ensure all reviews are published without moderation. Meta. There was no customer service number listed, I emailed them, received a generic response stating they can use other flowers that are seasonal, blah blah blah. 4 people jumped in the chat in less then 5 min. The bouquets I ordered NOT on subscription came from California, were fresh and lasted. I sent a tropical Bouqs arrangement to my aunt. Obscene and unacceptable customer service. I tried to reach out to customer service the whole week when I didnt get any tracking or shipping updates until the day before! Make sure to cancel your subscription in advance! Between the excellent quality of merchandise to the outstanding customer service, Bouqs has come to be our favorite place to order fresh flowers that are responsibly-sourced, which is important to us. Again, I didn't want to complain as much as just let them know that this month's bouquet just didn't meet the usually high Bouqs standards. Have only had amazing results . "I tried to change my bouquet size but", I tried to change my bouquet size 10 days before my order was due to arrive and evidently you cant do that. They did not apologize or offer any type of condolences. My fiance committed to giving me fresh flowers at least once a month, and after using several florists, we decided that Bouqs was by far, the best florist out there in terms of the quality of product, sustainable, responsibly-sourced flowers, and ease of being in the monthly subscription program. They werent! There is no accountability or desire to rectify the situation. The gorgeous and professional arrangement was done flawlessly. I received a bouquet as a Mothers Day gift. I didnt like that I had to chat with 4 different folks, cuz the chat people kept leaving before I had a chance to look up the promo code you sent that didnt work. Let us save you time and hassle by canceling services so you don't have to. I wish I had read those comments prior to having my husband order me flowers for Valentines Day. Subscriptions FAQ. To do so, log into your Bouqs account and click Manage Subscriptions. Was especially thrilled with the succulents that were included that she planned to plant! Gotta say we were highly disappointed in the flowers that arrived. Flowers never arrived on their birthday. Flexibility Check the next section for contact details. As you may know, Valentines Day is the number one day for florists every year. dont waste your time or money with these people Bouqs is NOT reliable. I should be notified of the subscription and able to update prior to the order going out. A cheerful and sophisticated design element thats delivered monthly to your home, or as a thoughtful gift. I chose the Original, figuring that my mom appreciated flowers showing up more so than . She and her roommates loved receiving the beautiful flowers that arrived every month from Bouqs. And thank you so much, Russell A.! I would have given 5 stars but I hate that I always have to re-log in to the bouqs website each time - even if I have arrived on the site from an email they sent directly to my email address. $67 for an arrangement with flowers that probably cost $10. They arrived AFTER Mothers Day and half Dead!!! Do not waste your money. Thank you, you have successfully subscribed to our newsletter! Their response, We are not responsible for the bad weather which could cause delivery problems. Were sold on the Bouqs Love You Forever. This month I just put them in the vase, and the attached photo shows the result. Prices range from $44 to $69, which is. But then I changed my mind. Love the Bouqs! They were delivered to my friend on4/6/2023, and she had to throw out about 1/2 of the flowers on 4/11/2023, didnt even last a week. Ordered flowers for a funeral a week ahead, the charge went thru the credit card fine, and the week came & went- no flowers!!! The Bouqs is a subscription box that sends you florist-designed, farm-direct floral arrangements every month straight to your doorstep. What I got came in a box, not even a wet paper towel around stems. 3) then gave no reason why they couldnt (!) You will have access to over 25 exclusive seasonal Bouqs to choose from. What my children ordered and what I got where wildly different. Flowers didnt last. Customer service is chat and awful. The wild about you bunch, got here, brown, broken leaves, flower heads all broken off, its full of side if highway, empty field weeds. I was very disappointed the vase was supposed to have been white she received a clear glass also the arrangement itself was not done well poor quality message that was endorse was not convey overall quite a disappointment. The Bouq's Co. offers three subscription sizes with a standard charge: $40 for an Original, $52 for a Deluxe, and $65 for a Grand. With proper care, flowers from The Bouqs should last between five to seven days. I ordered two bouquets of flowers for my mother in law, as this is the first year without her husband. Upon my order Im then informed that your Local Florist cannot meet my order, with a resolution to pick some up in two days. People thought their flowers were gorgeous. We appreciate you sharing your experience with us! Happy to keep the subscription going. Shipping is always free! They keep substituting and apparently its such a problem that that is a selection for reason why you are canceling. They lure you in with a 30% off coupon off your first order only to have barely any inventory that qualifies for the 30% discount. The flower arrived and were absolutely gorgeous and just as they were pictured. They make it so easy with a 30% discount, free shipping, and easy to change. When I received them I was delighted with them. This company is phony and uncaring. We turned to TrustPilot to get a sense of what customers think of Bouqs, the quality, the subscription, and the customer servicewe were astounded by the positivity. Find out how we combat fake reviews. Front of the process was easy to order, provided good choices at good prices. Flowers that come from California, from a big company that has a picture of their CEO riding a skateboard, sounds and looks fun, modern, and hip. This is the second time that I received dead flowers. The Bouqs Co. flower subscription delivers farm-fresh flowers to your door as often as you'd like starting at $32 per month. Terrible customer service, terrible delivery. Customers felt Bouqs was great value. Truthfully, we didnt take much convincing. Why a Bouqs subscription? From diving deep into our Bouqs flowers Review, we think that this bouquet would be one of the nicest ways to make a pal feel special and put them in a great mood. Bouqs offers the most affordable flower subscription among all four brands, with its Original subscription costing $40 per month. Thank you for taking the time to share your experience. Skip, cancel, or pause your subscription any time after your first order. I am very disappointed in their customer service. Very disappointed on my birthday. If water is changed, as suggested. The box came damaged and the flowers were all brown. I have had flowers sent to me from Bouqs Co. and my flowers lasted a long time. We liked the flexibility of the Bouqs flower subscription. When it comes to our Bouqs flower review we want to be thorough, honest and accountable. I'm happy to hear that you had such a great experience interacting with our customer support team, Marvin S. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. Few things are as annoying as a customer service representative who must go through a handful of supervisors in order to make something right for a customer. WHAT IS A BOUQS SUBSCRIPTION? Customize your subscription once and let us do the rest, or choose the . Checked the shipping, and they were stuck in Miami for over a day. On April 16, 2021, I placed an order for April 17. Already, the flower startup has raised over $19 million in funding, and has begun . This was the first time this has happened as I have been very happy in the past. Last month was Ranunculus and they were perfect. I also appreciate that Bouqs gives their customer service reps the autonomy to do what he did. To John and Juan, the gift of flowers is a noble exchange.. Never try this place, they dont care. I am so hurt and upset. The Bouqs Co. has three standard delivery subscriptions: Original ($44 for 10-16 flowers), Deluxe ($56 for 20-32 flowers), and Grand ($69 for 30-45 flowers). It is if they stood there were dropping their heads in sadness. Protect yourself. So I had to go out and buy a vase to fit the flowers. Best Subscriptions - Reader's Choice . From there, the website walks you through the process step-by-step until it is complete. They will not give one. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very embarrassing. They say they have a privacy policy but it is against the law. Needless to say, they were quite dead! It pops in a room and leaves you feeling sunny. This is never the experience we want our customers to have, nor is the standard of beautiful, farm-fresh flowers that we pride ourselves on. Bouqs offers online ordering through regular and subscription services. Then I found out from chat that it wasnt the same code he used to finally get my discount. You can snooze your subscription for up to three consecutive deliveries, or skip an individual delivery in your subscription management dashboard at any time. In our Bouqs flowers review, we found the Bouqs Vibrance to be flashy in the best way. My 1st Mothers day order arriving the Friday before, arrived on Tuesday after the holiday. They needed to arrive on a specific day. Yet they spam me with promotional texts and emails. This is most likely from poor storage conditions by the delivery service that was needed because the flowers never arrived as scheduled. The Bouqs Picnic bouquet is a burst of energy but its not over the topsome shades stand out in the color scheme, but the arrangement is mostly grounded in softer tones. I received nothing. Third, if you look closely at the photo, you can see that a lot of the flowers arrive wilted. Delivery can be skipped or canceled at any time as well. At My Subscription Addiction, we believe in better living through subscriptions. The company ethic is based in transparency, responsibility and simplicity, and the mission of Bouqs is to create genuine moments of emotional connection, from decor for birthdays and weddings, to showing up at your dates doorstep with red roses. Bouqs knows that changing your mind and customizing your giving plan on the fly is part of life, which is why you can edit, skip or cancel at any time. Its location on this page may change next time you visit. Show More Posts from thebouqsco. The blooms are supposed to last a week, they should by dead upon arrival!! Flowers were old and withered, sent in boring box, not arranged. That backup bouquet didnt arrive either. How to cancel Bouqs manually Send an email to support@thebouqs.zendesk.com and request cancellation support. Flowers should arrive beautiful and put a smile on the recipients face..this didnt happen. Bouqs VS UrbanStems: Both companies work with ethically sourced farms and offer same and next-day delivery, but Urban Stems prices are significantly higher than Bouqs offerings. The greenery creates a sense of calm with the peaceful wash of white. Is Bouqs An Ethical & Legit Company? Subscriptions. I had placed 13 previous order and I had a one time, a monthly subscription for a year with them. I ordered flowers for my daughters birthday a month in advance. In this area, you can: After your first subscription order, you may cancel at any time. were passionate about the simple, meaningful act of giving and receiving flowers. Cut ends and changed water. We appreciate you sharing your experience with us. I ordered the first bouquet of my subscription for my daughters birthday during Covid lockdown in NY, roses because theyre pet friendly. We use dedicated people and clever technology to safeguard our platform. Requested a photo, then they hung up on chat. 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