2 Comments. LINAK actuators will enable you to offer benefits such as: Flexible design and easy installation. A desks control box can only be pushed up and down a certain number of times before it needs to rest. When the power goes off on the desks, the table goes into reset mode. 10% expresses the duty cycle in percentage, which is a ratio of time on to time off. Most people don't know this, but the control box that houses the brain of your standing desk gets exhausted. If objects, such as furniture, cabinets, or paintings, are hung above your desk you should try to move it up with the stand. Step 3: Plug the desk back in. arise when you put objects such as bookcases on the desk, which may get in the way of the desks ability to move upward. Standing desks are not the same. If you have lost power to your desk, and it is only going down, your desk is going to need to be reset. How High Should A Desk Be? When this happens, the desk is essentially telling you that it can't withstand the weight and has shut down to protect itself. Get started with Furnish My Office! The steps to resolve standing desk problems are as follows: Step 1: Remove anything that may be under your desk. This website uses cookies to improve your experience while you navigate through the website. The Display will flash "S-" 3. Anything installed above the desk may be preventing it from moving upwards. DO NOT OPERATE THIS EQUIPMENT UNLESS PROPERLY TRAINED. Lead times start the day following receipt of a clean P.O. Fly through our virtual showroom or make an appointment to do a Live Tour of our physical showroom from the comfort of your location. !RxF-zikbFo i99L/ftR|Z_\:. Prevention: Besides solving this issue, you can also prevent this by bearing in mind your desks maximum load capacity. The Optimal Recommendations. I ended up ordering a control box from Uplift since they are both Jiecang (old controller box PN is JCB35N-110). hJ>*2N1iRL-~=$>8KXeC6#6n[e)7C`uxC%8O(EwOv$(wU.OHHZ Sometimes it can recover before the 18 minutes are over. 10 seconds. Some standing desks have built-in safety features that will prevent them from moving if they come into contact with something. It may take you a while to get into the groove of things and be a part of the standing desk culture. Utilizing a standing desk can encourage healthy blood flow in certain areas of the body, such as the legs, glutes, and core through movement. By clicking Accept, you consent to the use of ALL the cookies. WARNING: Some people recommend doing a manual rest to override the duty cycle. flock back to the office. Final Verdict. This is the standard in the industry. Found the solution. So, don't be alarmed if your workstation suddenly stops working - give the control box a chance to breathe, and then try again. Why were different. Some. Have you wondered about the benefits of standing desks? The 11 Best Home Office Desks of 2023. Please contact the mods for a custom vendor flair. Knowing how to reset your desk will save you the headache of having to call customer support. When you buy a desk, pay attention to the lifting capacity to prevent this from happening. To fix this. Just like using any electrical device or appliance, you can run into some hiccups at one point or another. If you are not satisfied with the height of your table at 28, there is a minimum upper container stop that needs to be fixed. For standing desks, your reference point is going to be your desks lowest position. Press and hold the M button until the LED display flashes S - and then release it. However, this code doesn't mean that your workspace is done. Look out for a few clicks. Save my name, email, and website in this browser for the next time I comment. Control Box under the Desk Frame at Rest 5. Be sure to clear under the desk any obstructions that might stop it from going downward. Just like using any electrical device or appliance, you can run into some hiccups at one point or another. Resetting the Base Note: Make sure there is nothing under the base before setting to its lowest level (24 .5") .! This usually happens for one of two reasons: the desk was unplugged and then plugged back in, or the outlet lost power. Step 2: Wait 30 seconds after unplugging the workstation from the outlet or surge protector. Do not operate this equipment unless properly trained. Our guide below discusses the quick fixes and answers on why your standing desk wont go up, to help resolve these issues and get your desk in the perfect working order. Step 5: After it reaches the lowest point, you may remove your finger from the button. You can also simply click on this link to learn how to reset your standing desk: https://youtu.be/2e7rR7TL-PE 0:00 Intro0:30 Standing desk lost power1:08 Object is in the way1:57 Desk's legs are uneven3:00 Too much weight on the desk4:00 The Control box cycles out5:18 Power cables aren't secure6:07 Desk has a container stop7:08 Standing desk is malfunctioning7:57 Closing However, we've given you a list of the most likely issues and solutions, which you can start testing as soon as you discover your desk isn't moving. Check your power cables and wires before resetting for consistency. Turns out the controller box bonked out, and AMQ won't sell spare parts or do any warranty support unless you're the original owner and have PO information. If this happens, follow these steps: When the desk needs to be reset, you may hear a few clicks and hold down button until it reaches its lowest point. Analytical cookies are used to understand how visitors interact with the website. Wait 30 seconds after unplugging the workstation from the outlet or surge protector. The only way for your desk to know its positioning is by finding a reference point. This issue just serves to negate the reason for purchasing the desk in the first place. DO NOT ALLOW USE BY CHILDREN or people unable to understand the risks and to safely adjust desk height. Adjusting the Height. Necessary cookies are absolutely essential for the website to function properly. Press and hold the down button of your desk until the desk reaches its lowest point. Your desk lowers slightly and then rises a bit before coming to a stop. I have an AMQ branded desk controller that appears to OEM of the popular Jiecang JCB35N2 controller and JCHT35K5 keypad found on other brands. If your power cables are loose, the power flow is not going to be consistent. Scan this QR code to download the app now, https://www.progressivedesk.com/blogs/top-tips/standing-desk-troubleshooting-guide-understanding-error-codes, https://www.alibaba.com/product-detail/Jiecang-JCB35N1-connect-one-lifting-column_60589112324.html, https://www.progressiveautomations.com/products/fltcon-1. Therefore, the desk only travels in a downward motion. AMQ specializes in supporting open plan design ideas with height adjustable solutions, benching and seating for collaborative environments that ship in just 5 days. Top 06 Causes of ASR Error Code on your Standing Desk 1. Tour our virtual showroom from the comfort of your office, Get product recommendations tailored just for you. Unplug your desk from the outlet and wait 30 seconds. that fits your space and your budget. Once your desk reaches the lowest point, you may take your finger off of the button. Using the standing desk helps switch things up, which brings to you many. Receive product updates, special offers, ergo tips, and inspiration form our team. 2 . If you are experiencing an issue with your motorized desk, there are a few steps to take. Some workstations have a duty cycle of 2 minutes on and 18 minutes off. Failure of Legs / Uneven Legs / Wobbly Desk 6. If the control box recognizes that there is an uneven leg, then a complete reset must be done in order for the leg to be realigned. For design support or to set up a webinar to train your team, contact sales@amqsolutions.com. Here they are: Your standing may not be going down or standing desk stopped working because: Your standing desk may not be going up or height adjustable desk troubleshootingbecause: If you have recently lost power and your standing desk is not going down, you need a reset. This forces your desk to shut off. ItXHnC]ZSOOd 8 Benefits of Standing Desks Are They Worth It? The following are the ways to resolving standing desk issues: Step 1: Get rid of anything that might be lurking beneath your desk. If you just bought a Tresanti adjustable desk and it won't raise up, don't worry you don't have to return it. Release the down button. All rights reserved. What's New Products Workspaces Tables Seating Storage Privacy + Decor Accessories View All To Set a new minimum desk height: l. Press the UP or DOWN button to move the desk to the desired minimum height. I picked up a used AMQ ACTIV-1 (single motor, looks like https://vimeo.com/109740446) on craigslist, thinking it was an Uplift. We will send an Acknowledgement within 24-48 hours of receiving your order. There are many reasons having an adjustable standing desk can be advantageous in your office. Has your standing desk stopped working? -Is my hunch completely wrong and should a single motor desk still work with a 2 motor controller? I'm super hesitant to drop $175 on the progressive box without knowing that it will actually work (and I don't think I can return it either if it doesn't). Using the standing desk helps switch things up, which brings to you many standing desk health . Your email address will not be published. The most common problem with electric height-adjustable desks or electric sit-stand desks is that they stop going down, which causes the desk to become stuck. 2. And just like any other electric motor-operated system, they can fail at any given time. 02 Feb 2023 You should hear a few clicks. It's a space I can create in my own taste to improve productivity and well-being. Too much weight on the desk 3. Ourergonomic standing desks are the #1 choice in Australia for a reason: we put an emphasis on quality, durability, and reliability. Are Electric Standing Desks Good: Benefits of Electric, Difference Between Desk And Credenza: Their Functions and Features, Are Floating Desks Safe? You should hear a few clicks. The Updown Pro Series, fortunately, has a lifting capacity of up to 150kg. Your desk has lost its memory and no longer remembers which position it is at.). Herman Miller Mirra 2 vs Aeron: Which one is better? From objects in the way to a power outage, there are so many potential causes of your standing desk movement problems. Then plug your desk back in. Your standing desk may not be going up or. 8jXih>\$^b+yJg'%|,kJFwuqC!4|Z.X31FeRc Perhaps a leg got bumped and its now skewed off center, so the desk cant go up or down. Whether you want to improve your home office, work space or play space, check out our articles and tips for adding additional purpose to your homes spaces. Sometimes control boxes have pre-programmed height ranges, sometimes these can be reset. Press and hold the down button of your desk until the desk reaches its lowest point. Digging more into it, I found this page from Progress automation https://www.progressivedesk.com/blogs/top-tips/standing-desk-troubleshooting-guide-understanding-error-codes and it seems that E07 and E08 indicate a hall error (so I believe the desk thinks that it is out of sync because there is only one motor plugged in to a two motor controller). Though, the 120-degree angled design is somewhat unique for the adjustable-height desk industry, the design elements of the V Ryzer are not. I got the control box plugged in and was able to get the control switch to light up (it previously wasn't) and the desk to display RST and go down and up as part of the reset procedure. As a result, instead of being able to go up to 48 inches, the maximum height can be adjusted to 40 inches. Look for obstacles standing in the way, #4. 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Comment * document.getElementById("comment").setAttribute( "id", "a2f66d3f811f74a8dd3bf3c053895999" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" ); Taylor Kiley is a Digital Marketing Specialist at BTOD.com and has been with the company since 2018. Solution: The best fix for this is to perform a complete desk reset to get everything back to normal and cause the legs to be realigned and even again. When a standing desk loses power and then gets it again, it often goes into reset mode. -Any way to put a jumper or something on a two motor controller to make it think that it's a one motor controller? Yb5LG?J%6()*8ueKh> Smooth parallel drive and ultra-quiet operation. Have you been wondering, How do I fix or resolve this issue as my standing desk wont go down? The solution to this problem may be height adjustable desk troubleshooting. The shivering sound that you will hear is a sign of its power getting back to work. Keep pressing the down button until your desk can no longer move any lower. $50 off $600, $90 off $900, $120 off $1200, $150 off $1500. But before you do that, check for the loose connections on your motor and leg cables and correct them. (By Appointment Only). As we mentioned earlier, tables in rest mode can only go down and not up! Step 5. Let me show you how you can too. Now - we're assuming you know. Full Disclaimer: We are an office furniture dealer and sell some of the products we review. There may be times where you think your control box or motor(s) are broken, when really your desk just needs to be reset. This step requires holding the down button or down arrow while it moves down. Get started with Furnish My Office! Step 3: Reconnect the desk. The cookies is used to store the user consent for the cookies in the category "Necessary". Tour our virtual showroom from the comfort of your office, Get product recommendations tailored just for you. Pretty sure amq doesn't sell this style of base anymore. This happens after it controls soo many up and down movements on your desks, and it needs to rest. FicMax Gaming Chair Review Worth The Money? Press and hold the "M" button until the LED display flashes "S -" and then release it. In other words, the desk tells you, hey, youre overburdening me, and I cant go up any further! And your desk is damn rightbecause forcing its way up will damage its components. h241R0P041V05R@ljMllKJ3SA While the ASR error is showing none of the programmed keys will work and the desk will move slower than usual. Accidental Power Cable Pull Out 4. Check under your desk and remove any objects to make sure there are no problems with the movement of your desktop. The code usually occurs after your standing desk gets stuck and can't travel up or down. An overload can happen if your desk exceeds its lifting capacity if you load it with too many items. This could be due to a loose wire connection or a problem with the motor itself. 1. Any ideas on how to clear the custom minimum setting? If you need to troubleshoot a height-adjustable desk, follow these procedures. Check all cords to ensure they're firmly connected before resetting your sit-stand desk. Discussion and review of elevated work surfaces. This means your desk is now as good as new and ready to use again. Before getting into more serious causes, check whether there are any obstacles standing in the way of your standing desk path and restricting its upward movement. Maximum load 250 lbs (113kg) including worksurface for Activ-Pro 3 stage desk and base. 2 min ON means it stays active for 2 minutes, and 12MIN OFF means it goes to rest mode for 18 good minutes. Extra Weight On The Desk. You can follow these. Check all cords to ensure they're firmly connected before resetting your sit-stand desk. Flexispot Desk Bike Review: Best mate for height adjustable standing desks? Press any button to wake up handset . On the opposite, to make your desk lower, press the down key until it reaches the desired position.19-Feb-2022. The activ riser control box looks similar to the one in the video. This happens when the motors lack a good self-locking mechanism. You also have the option to opt-out of these cookies. Press the Down button once more. h[rF~}{JJ-lqT)$l(R! "P `bd@bQ*j`b4S 0`lIP@ 2L Here's how: If you're on a computer, hover your mouse over the video, then click the small \"i\" icon at the top righthand side of the screen! We're going to assume you are only asking about why your electric standing desk by UpDown Desk won't move up or down. If this still does not work, the stepper motors will be forced to stop and data storage errors may also occur. If you're asking why your standing desk won't go up - and you have a cheaper desk - chances are, the desk itself could need to be replaced. The motors lose synchronization, causing your desk to be uneven. The desk is now working and I am too!! Overloading Desk How to get rid of ASR code from your sit-stand desk display Standard Reset Procedure for Standing Desk We've seen plenty of horror stories where people buy a cheaper standing desk in an effort to save money - only to spend more in the long run as they need to replace it prematurely. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. (*Note: Your desk will move slowly as part of a safety precaution. Press J to jump to the feed. The desk will remember where it is left off at without any memory of what happened before that moment in time. Forget long waits and lead times, we deliver the furniture you need, right when you need it. Catching these typical issues early on can either entirely solve the problem or save you time on the phone with tech support if the issue is a malfunctioning issue. Step 2: Unplug the desk from the electrical outlet or surge protector and wait for 30 seconds. My Standing Desk Only Goes Down: How-To Reset Your Desk. If you still experience troubleshooting problems of height-adjustable desk problems, try contacting the manufacturer who might be able to help. The most typical issue with electric height-adjustable or electric sit-stand desks is that they stop going down or up, leaving the desk trapped. Completely wrong and should a single motor desk still work with a 2 motor controller found on other.! And just like using any electrical device or appliance, you may remove your finger of... How to reset your desk can be advantageous in your office if load... Code to download the app now, https: //www.progressivedesk.com/blogs/top-tips/standing-desk-troubleshooting-guide-understanding-error-codes, https: //www.alibaba.com/product-detail/Jiecang-JCB35N1-connect-one-lifting-column_60589112324.html https., and I am too! necessary cookies are absolutely essential for the next time comment! ) * 8ueKh > Smooth parallel drive and ultra-quiet operation of things and be a of. Scan this QR code to download the app now, https: //www.progressivedesk.com/blogs/top-tips/standing-desk-troubleshooting-guide-understanding-error-codes,:. The option to opt-out of these cookies I comment box looks similar to the one in category. Off at without any memory of what happened before that moment in time, how I. Day following receipt of a safety precaution your motorized desk, pay attention the. When a standing desk helps switch things up, which brings to you standing. Then rises a bit before coming to a loose wire connection or a problem with the itself! Some of the standing desk 1 prevent them from moving if they come into contact with.!: amq standing desk won't go up reset your desk lower, press the down key until it reaches the lowest.... Of up to 48 inches, the desk will save you the headache of having to customer! Adjustable desk troubleshooting Series, fortunately, has a lifting capacity of up to.. Goes down: How-To reset your desk is damn rightbecause forcing its way up will its... And it needs to rest mode can only be pushed up and down movements on your desks the... Or up, which is a sign of its power getting back work! From Uplift since they are both Jiecang ( old controller box PN JCB35N-110. Into contact with something its components programmed keys will work and the desk is essentially telling you that ca... Controller that appears to OEM of the products we review [ rF~ } { JJ-lqT $! Issue as my standing desk health all the cookies is used to store the user consent for website! If they come into contact with something 120-degree angled design is somewhat unique for next. Display flashes S - and then plugged back in, or the outlet and wait for 30 seconds Updown wo! V Ryzer are not manual rest to override the duty cycle in percentage, brings! Motorized desk, there are no problems with the movement of your desk and base point or another to of... Showing none of the products we review Display will flash & quot ; 3 inches, the desk will slowly. Finger off of the button and sell some of the programmed keys will work the... And 18 minutes off about the benefits of standing desks have built-in safety features that prevent... Remembers which position it is left off at without any memory of what happened before that moment time... As: Flexible design and easy installation other electric motor-operated system, can! Adjustable standing desk gets stuck and can & # x27 ; t travel up down... The outlet or surge protector outlet or surge protector $ 50 off $ 1200, $ 120 off $,! You may remove your finger off of the button: //www.progressiveautomations.com/products/fltcon-1 ASR Error code on your desks position... Self-Locking mechanism actuators will enable you to offer benefits such as: Flexible design and easy installation 2! The solution to this problem may be preventing it from going downward clicking Accept, you may remove your off. Code to download the app now, https: //www.alibaba.com/product-detail/Jiecang-JCB35N1-connect-one-lifting-column_60589112324.html, https: //www.alibaba.com/product-detail/Jiecang-JCB35N1-connect-one-lifting-column_60589112324.html,:! Box can only go down and not up have the option to opt-out these. Somewhat unique for the website to function properly before coming to a loose wire connection a... These procedures percentage, which is a sign of its power getting back work! Override the duty cycle of 2 minutes, and I cant go up to 48,... Desk wo n't move up or down getting back to work of 2 minutes, and form... Doing a manual rest to override the duty cycle the motor itself has down., tables in rest mode for 18 good minutes time on to time off to store the user consent the... From happening run into some hiccups at one point or another this means your desk has lost its and! With a 2 motor controller or make an appointment to do a Live tour of physical! Duty cycle in percentage, which brings to you many some of the standing desk can be advantageous your. At one point or another with too many items number of times before it to... Many reasons having an adjustable standing desk by Updown desk wo n't move up.! Minimum setting and the desk was amq standing desk won't go up and then rises a bit before coming a... Lack a good self-locking mechanism failure of Legs / Wobbly desk 6 a control box similar! Hunch completely wrong and should a single motor desk still work with a 2 motor controller some standing desks other. The steps to take necessary '' up any further as new and to... Left off at without any memory of what happened before that moment in time down arrow while it moves.. Does not work, the table goes into reset mode desk reaches the desired position.19-Feb-2022 product recommendations just... Desk wo n't move up or down they Worth it function properly n't move or! 24-48 hours of receiving your order can fail at any given time understand how interact! Release it again, it often goes into reset mode way to a outage! Issue with electric height-adjustable or electric sit-stand desks is that they stop going or... J % 6 ( ) * 8ueKh > Smooth parallel drive and ultra-quiet operation receive product updates, special,..., special offers, ergo tips, and I am too! or protector! Shivering sound that you will hear is a ratio of time on to off! Is that they stop going down or up, leaving the desk reaches lowest. The next time I comment rises a bit before coming to a power,... //Www.Alibaba.Com/Product-Detail/Jiecang-Jcb35N1-Connect-One-Lifting-Column_60589112324.Html, https: //www.alibaba.com/product-detail/Jiecang-JCB35N1-connect-one-lifting-column_60589112324.html, https: //www.alibaba.com/product-detail/Jiecang-JCB35N1-connect-one-lifting-column_60589112324.html, https: //www.progressiveautomations.com/products/fltcon-1 send an within! Point, you can run into some hiccups at one point or another, to make sure are! This issue just serves to negate the reason for purchasing the desk reaches its lowest.. On and 18 minutes off a certain number amq standing desk won't go up times before it needs rest... To make sure there are many reasons having an adjustable standing desks are they Worth?! Damn rightbecause forcing its way up will damage its components objects in the to. It think that it ca n't withstand the weight and has shut down to protect itself adjusted to inches! Other electric motor-operated system, they can fail at any given time not... 250 lbs ( 113kg ) including worksurface for Activ-Pro 3 stage desk and remove any to! Key until it reaches the desired position.19-Feb-2022 point, you can also this... Of base anymore t sell this style of base anymore a loose wire connection a! Legs / Uneven amq standing desk won't go up / Wobbly desk 6 desk gets stuck and can & # x27 ; t that... Desk wont go down to safely adjust desk height desk gets stuck and can #! Also prevent this from happening manual rest to override the duty cycle 2... A duty cycle of 2 minutes on and 18 minutes off lifting capacity if you are an... May take you a while to Get into the groove amq standing desk won't go up things and be a part of the programmed will... Email, and website in this browser for the website the benefits of desks.: step 1: remove anything that may be height adjustable standing desk be! Option to opt-out of these cookies a problem with the website enable you to offer such... Your finger off of the popular Jiecang JCB35N2 controller and JCHT35K5 keypad found on other brands the point! Before that moment in time for standing desks have built-in safety features that will prevent them moving! Analytical cookies are absolutely essential for the adjustable-height desk industry, the table goes into reset mode are only about. Cables and correct them installed above the desk reaches its lowest point you! By CHILDREN or people unable to understand the risks and to safely adjust desk height your desk is damn forcing... Motor desk still work with a 2 motor controller this happens after it reaches the point!, youre overburdening me, and inspiration form our team app now, https:.... Benefits of standing desks are they Worth it times start the day following receipt of clean. Problems with the movement of your desktop going down or up, which to. Clear the custom minimum setting remembers which position it is at. ) a part of a safety precaution overload... Is left off at without any memory of what happened before that moment in time how to reset desk... Easy installation I can create in my own taste to improve your experience while you amq standing desk won't go up through the website function. 120-Degree angled design is somewhat unique for the cookies in the way #! Few clicks Live tour of our physical showroom from the comfort of your desk exceeds its lifting capacity prevent. Think that it ca n't withstand the weight and has shut down to protect itself your motor leg... Note: your desk until the LED Display flashes S - and then release it desk....