When she's not writing, she's usually hiking or searching for her next DIY project. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). Reviewed.com / Jon Chan. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. Our records indicate that there is an invalid serial number registered. An additional label is located on the rear of the washer. Enter you washer's 15 digit Serial Number below, and then select. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. And thats what causes the washing machine to blow apart.. 3. Learn more Request repair service Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. If customers dont want their old machine repaired, a rebate is also available. Your Account. If you cant figure out how to use the search tool, you can simply check the list on the CPSC site. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Furthermore, customers who purchased a recalled washer within the last 30 days of the recall announcement are qualified for a cash refund from their original point of purchase. The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement. Let us help! Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Recommendations are independently chosen by Reviewed's editors. An email with a confirmation link was sent to you. Awesome! recall involves several models of Samsungs top-load washers with super speed wash. The long steel brackets in the kit just slide in. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Note: It is very important to enter the correct Identification Number to obtain the correct result. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Samsung and Samsung Electronics is an appliance manufacturer based out of South Korea. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. For example, if you have a washer sitting in a laundry room with a cold draft and leaky ceiling, its not going to last as long. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. Samsung sent a tech to fix the washer as per recall repair instructions. The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Samsung provided these repair kits for free including installation, but just for the original purchaser. Get the best deals and the best advice dropped right in your inbox. Install your Samsung washing machine. . Please enter the correct serial number. I asked the homeowner if they were throwing it away. It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. (look up Samsung 'explosions') The company confirmed Friday it issued a voluntary recall for 2.8 million washing machines because the top of the appliance. What can I expect from the rebate process? Shop Parts; Appliances; . A new control panel guide, two warning labels with step-by-step guidelines for trying to apply them to the equipment, and an user guide supplement will be included in the kit. Purchases made through the links below may earn us and our publishing partners a commission. Whole repair takes between 30 minutes and an 60 minutes. Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! How long will I need to wait to get an appointment for my recall repair? Copyright 1995-2023 SAMSUNG All Rights Reserved. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load), 4.9 out of 5 stars based on 313 product ratings, 3.8 out of 5 stars based on 6 product ratings, 4.8 out of 5 stars based on 38 product ratings, GE WH23X24178CM Washing Machine Drain Pump, 5.0 out of 5 stars based on 9 product ratings, Speed Queen 38034P Washer Motor & Pump 120V, 5.0 out of 5 stars based on 3 product ratings, 4.8 out of 5 stars based on 566 product ratings, Whirlpool W10324651 Replacement Drive Block for Inner Tub, 4.8 out of 5 stars based on 20 product ratings, Dryer Drum Belt 341241 FSP Replacement Maytag Kenmore PS346995 AP2946843, Heating Element Compatible with LG Dryer 5301EL1001J 5301EL1001S 5301EL1001A, Dryer Heating Element for Samsung DV209AEW/XAA-0001 DV330AEW/XAA 35001247, Whirlpool WPW10253483 Genuine OEM Door Lock Switch Fits: W10253483 8540772 8540, 6602-001655 Genuine Belt for Samsung Dryers NEW in bag, Samsung Washer Drain Pump DC97-19289B DC97-19289F DC97-17366A -ONLY MOTOR, Samsung Samsung SmartThings Washing Machines. Our priority is to reduce any safety risks in the home. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. On its website, Samsung still recommends washing bulky items on a low spin speed. Technicians from these service providers have been trained to perform the washer repairs for this recall. The washing machines have mid-controls or rear-controls. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. $11.15 . User @ODB_WanKenobi claims to have bought a $900 machine less than a year ago, but was only offered a rebate of $400. People with healthy immune systems are usually not affected by the bacteria. Reports of affected washers go as far back as 2016 and as recently as May 2018. An internal water leak can cause an electrical short, posing a fire hazard to consumers. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. Samsung has mailed more than 2 million Home Label Kits to our known customers. The answer to Margarets question appears to have clarified in recent days. If all information is correct, click SUBMIT . View Complete Recall Details. Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. The exchange rebate amount is based manufacturer date and model of your current washer. The Consumer Product Safety Commission website has a complete list of the affected models. But now the lid is broken right at the left hinge. We added you to the list. e to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. $24.99. This recall affects 34 different models of Samsung top-load washing machines. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. Sorry, there is insufficient stock for your cart. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. EASY! The new cycle leaves it so wet that it take three times longer for my dryer to dry it. Both Samsung and the Consumer Product Safety Commission are investigating the incident. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. Watch our helpful videos to get the most out of your Samsung products. When you decide to purchase a Samsung washer, youll get a warranty that encompasses manufacturing flaws and errors in workmanship. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. Brand New. Select from the menus below to find your model number. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Dishwasher drain hose loop with check valve. Q9. The washers were sold in white, black, champagne, and ivory colors and include model series. Samsung says that those who stick with Samsung get a loyalty bonus of up to $150. According to the recall, over 700 people have reported their washer exploding. I found several. Easy sign-in, Samsung Pay, notifications, and more! Watch Video. Wrong. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. ADD TO CART. Thank you for providing your information. Please enter your information below. Three consumers have reported injuries due to smoke inhalation. . The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Jason Lichtman, a partner at Lieff Cabraserthe law firm representing plaintiffs who brought a case against Samsungdemonstrated the flaw during a report on Good Morning America. Please enter a valid model number or name. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. After that, the installation is easy. I took my time looking at each step on the video as I did it and only took about 30 minutes. If you have one of the affected models, call Samsung immediately for a replacement. This is to keep the risk of counterfeit appliances from being sold. Samsung will provide an exchange rebate if you choose to purchase a new washer. item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. Copyright B) 1995-2016 SAMSUNG All Rights reserved. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Some parts of this page is temporarily unavailable. Its very easy to do with a youtube video as a guide. I found several. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. Front Load Washers are not affected. Do Not Sell or Share My Personal information. If you would like to replace your washer, Samsung will provide an Exchange rebate. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. item 1 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! 4. link to Natural Ways To Keep Mosquitoes From Biting. If your washer had only one label, make sure to include the picture of the back of the washer. Weve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. 4/12/2021 Greenworks Electric Pressure Washer. Support is also available on your mobile device through the Samsung Members App. View Complete Recall Details. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. The link you selected is for a destination outside of the Federal Government. ET. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. Home > Voluntary Recall of Certain Top-Load Washers. If you have any questions . ut could use some instructions (or link) on how to install the kit. This fix is not only not fixing the problem, but still leaves me with a machine that cannot perform the same as when I bought it, she adds. However, after some searching, I found a good video by Samsung. This is an absolutely critical repair part due to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. item 5 DC82-01097W OEM Samsung Washer Repair Kit Assembly, DC82-01097W OEM Samsung Washer Repair Kit Assembly, Brand New. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. How does the Home Label Kit work? Customers should contact Samsung to see if their washer has been recalled. Get the latest drivers, manuals, firmware, and software. Finding the right protection to help guard you against mosquitoes and other bugs can feel like a lifelong journey. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. Recall Details Description: This recall involves 34 models of Samsung top-load washing machines. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. We appreciate your cooperation. Consumers should contact Samsung immediately to receive one of the following remedy options. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. The details are sketchy, but based on images and Samsungs initial synopsis, the washing machine top can sudden detach from the washing machine chassis while in use, posing a chance of harm from impact.. We'll be in touch soon. The washing machines can short-circuit and overheat, posing a fire hazard. Other owners have reported more meager rebates. I now have a Samsung washing machine that someone gave me(free!) I took my time looking at each step on the video as I did it and only took about 30 minutes. Here I am with a machine that can no longer adequately wash my families bedding, she tells Consumerist. $17.13 Free shipping NEW Samsung Washer Repair Kit DC82-01097W $15.00 +$8.25 shipping NEW Samsung Washer Repair Kit P# DC82-01097W $20.00 +$7.00 shipping But could use some instructions (or link) on how to install the kit. 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