To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. The request requires user interaction. InvalidEmailAddress - The supplied data isn't a valid email address. First, make sure you typed the password correctly. NationalCloudAuthCodeRedirection - The feature is disabled. InteractionRequired - The access grant requires interaction. This error is returned while Azure AD is trying to build a SAML response to the application. SignoutMessageExpired - The logout request has expired. OAuth2 Authorization code was already redeemed, please retry with a new valid code or use an existing refresh token. Please try again. AuthorizationPending - OAuth 2.0 device flow error. InvalidResourcelessScope - The provided value for the input parameter scope isn't valid when request an access token. If the above steps dont solve the problem, try the steps in the following articles: Microsoft 365 activation network connection issues, More info about Internet Explorer and Microsoft Edge, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state, Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10, Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service, Troubleshoot devices by using the dsregcmd command, From Start, type credential manager, and then select, If the account you use to sign in to office.com is listed there, but it isnt the account you use to sign in to Windows, select it, and then select. Clicking on View details shows Error Code: 500121. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. Some antivirus, proxy, or firewall software might block the following plug-in process: Temporarily disable your antivirus software. A security app might prevent your phone from receiving the verification code. Check your app's code to ensure that you have specified the exact resource URL for the resource you're trying to access. The new Azure AD sign-in and Keep me signed in experiences rolling out now! InvalidReplyTo - The reply address is missing, misconfigured, or doesn't match reply addresses configured for the app. This means that a user isn't signed in. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. See. The request was invalid. The application can prompt the user with instruction for installing the application and adding it to Azure AD. Message. InvalidRequest - Request is malformed or invalid. Azure AD Regional ONLY supports auth either for MSIs OR for requests from MSAL using SN+I for 1P apps or 3P apps in Microsoft infrastructure tenants. ExternalChallengeNotSupportedForPassthroughUsers - External challenge isn't supported for passthroughusers. The server is temporarily too busy to handle the request. InvalidTenantName - The tenant name wasn't found in the data store. Authorization is pending. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. OrgIdWsTrustDaTokenExpired - The user DA token is expired. Make sure your phone calls and text messages are getting through to your mobile device. InvalidSessionKey - The session key isn't valid. Error Clicking on View details shows Error Code: 500121 Cause This can happen for reasons such as missing or invalid credentials or claims in the request. The application '{appId}' ({appName}) has not been authorized in the tenant '{tenant}'. For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. Invalid resource. Since this one is old I doubt many are still getting notifications about it. The application can prompt the user with instruction for installing the application and adding it to Azure AD. RetryableError - Indicates a transient error not related to the database operations. To remove the app from a device using a personal Microsoft account. See the Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10. InvalidSessionId - Bad request. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. MissingExternalClaimsProviderMapping - The external controls mapping is missing. InvalidRequestParameter - The parameter is empty or not valid. Device used during the authentication is disabled. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. Update your account and device information in theAdditional security verificationpage. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. DeviceFlowAuthorizeWrongDatacenter - Wrong data center. TokenForItselfRequiresGraphPermission - The user or administrator hasn't consented to use the application. Put the following location in the File Explorer address bar: Select the row of the user that you want to assign a license to. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. Make sure you entered the user name correctly. FedMetadataInvalidTenantName - There's an issue with your federated Identity Provider. If it continues to fail. KB FAQ: A Duo Security Knowledge Base Article. RequiredFeatureNotEnabled - The feature is disabled. Some phone security apps block text messages and phone calls from annoying unknown callers. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. To learn more, see the troubleshooting article for error. I have the same question (23) Report abuse De Paul N. Kwizera MSFT Microsoft Agent | If you have a new phone number, you'll need to update your security verification method details. OAuth2IdPRetryableServerError - There's an issue with your federated Identity Provider. As a resolution ensure to add this missing reply address to the Azure Active Directory application or have someone with the permissions to manage your application in Active Directory do this for you. OrgIdWsFederationMessageInvalid - An error occurred when the service tried to process a WS-Federation message. For further information, please visit. CmsiInterrupt - For security reasons, user confirmation is required for this request. Error Code: 500121 If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. Contact your IDP to resolve this issue. {resourceCloud} - cloud instance which owns the resource. Have a question or can't find what you're looking for? Retry the request. Current cloud instance 'Z' does not federate with X. Go to the two-step verification area of your Account Security page and choose to turn off verification for your old device. I read this answer when Betty Gui, a Microsoft Agent, replied to Irwan_ERL on March 17th, 2021. UserDisabled - The user account is disabled. Error Code: 500121 Contact the tenant admin. For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it. Please feel free to open a new issue if you have any other questions. You left your mobile device at home, and now you can't use your phone to verify who you are. Invalid domain name - No tenant-identifying information found in either the request or implied by any provided credentials. BlockedByConditionalAccess - Access has been blocked by Conditional Access policies. InvalidUriParameter - The value must be a valid absolute URI. SignoutInitiatorNotParticipant - Sign out has failed. Have the user retry the sign-in. Request Id: b198a603-bd4f-44c9-b7c1-acc104081200 Retry the request with the same resource, interactively, so that the user can complete any challenges required. This could be due to one of the following: the client has not listed any permissions for '{name}' in the requested permissions in the client's application registration. TokenIssuanceError - There's an issue with the sign-in service. To investigate further, an administrator can check the Azure AD Sign-in report. Contact your IDP to resolve this issue. SubjectMismatchesIssuer - Subject mismatches Issuer claim in the client assertion. Generate a new password for the user or have the user use the self-service reset tool to reset their password. After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. UnauthorizedClient_DoesNotMatchRequest - The application wasn't found in the directory/tenant. If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. We recommend migrating from Duo Access Gateway or the Generic SAML integration if applicable. If this user should be able to log in, add them as a guest. PKeyAuthInvalidJwtUnauthorized - The JWT signature is invalid. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. The application developer will receive this error if their app attempts to sign into a tenant that we cannot find. Choose Account Settings > Account Settings. privacy statement. I am not able to work due to this. UserAccountNotFound - To sign into this application, the account must be added to the directory. Client assertion failed signature validation. Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app. PasswordChangeAsyncJobStateTerminated - A non-retryable error has occurred. As a resolution, ensure you add claim rules in. This attempt is from another country using application 'O365 Suite UX'. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. InvalidGrant - Authentication failed. Currently I have signed in using my personal id, please help me sign in through my work id using authenticator. This is an expected part of the login flow, where a user is asked if they want to remain signed into their current browser to make further logins easier. UnsupportedBindingError - The app returned an error related to unsupported binding (SAML protocol response can't be sent via bindings other than HTTP POST). For example, if you received the error code "AADSTS50058" then do a search in https://login.microsoftonline.com/error for "50058". The problem is typically related to your mobile device and its settings. InvalidResourceServicePrincipalNotFound - The resource principal named {name} was not found in the tenant named {tenant}. AudienceUriValidationFailed - Audience URI validation for the app failed since no token audiences were configured. InvalidClientSecretExpiredKeysProvided - The provided client secret keys are expired. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. The user didn't complete the MFA prompt. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Sometimes your device just needs a refresh. 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