Urge all who have experienced this to file a complaint with NTSB..potential fatal failure. and according to the dealer this is a known, common problem. Made it to a Ford dealership who indicated that a new rack and pinion assembly is required at $2,900. (Heres What Causes it). The contact then stated that he heard a grinding sound while making left or right turns. A drop in your power steering fluid level indicates a leak somewhere in the system. Transmission issues, compute ecu issues, Power takeoff unit replaced. The manufacturer was contacted. I took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. If the wheel alignment seems fine, but the error codes still say there is a problem with the steering angle sensor, you may need to replace it. This makes it easier for the driver to turn the wheel, which can be helpful when trying to maneuver a car. Based on my experience with this issue, I strongly recommend a safety bulletin and a recall be issued. statistics and reliability analysis of the 2016 Ford Explorer based on all problems reported for the 2016 Explorer. I had to call a tow truck to take the car to the local Ford dealership. We love it so far but glad we bought it 2yrs old and almost half the price with 48k mi.on it. Summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. But there is data to suggest that carbon monoxide was elevated in certain driving scenarios.. Left for work steering locked up with no warning luckily not at a bad part of my morning commute I was doing 55mph was able to come to safe stop tried steering wheel back and fourth after a few attempts it started to tun but was very hard to turn so I turned around and on my way back home numerous lights came on on dash hill assist unavailable terrain management system fault loss of steering and I can't remember the other 1 but I was able to make it home. Six injuries have been allegedly attributed to the problem so far leading up to the recall. When I called the dealership to find out what was going on with my car, I learned that the Steering Gear Assembly was 'corroded' and needed to be replaced. To activate, go to www.att.com/ford. May 2015: Almost 423,000 cars can experience an electrical connection failure in their power steering systems. I have been a loyal Ford guy and this is my second Explorer. Hydraulic fluid is found in the reservoir. 2017 Explorer is not as good as my old 2005. My car engine started smoking a few weeks ago, and lots of components are breaking. Ask your Ford dealer. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. Hard electronic power steering/Electronic failure module/motor Kilmar salmeron 266 subscribers Subscribe 413 134K views 3 years ago Hard power steering. It was the steering that didn't feel right, so I drove directly home. Cold weather really makes it act up. Looking to shop safe when buying a used car? Now, issues are mounting for its latest release; the Mustang Mach-E EV. Its engine logged over 240 complaints at the NHTSA, with a growing number of owners reporting a failed water pump. Placed Explorer in reverse and steering wheel wouldn-t turn. This issue occurred on the three (3) subsequent days until the vehicle had idled for a period of time. Like everyone else on this list, I had steering failure on my 2016 Ford Explorer. Please also check out the statistics and reliability analysis of the 2016 Ford Explorer based on all problems reported for the 2016 Explorer. In order for the power steering assist to function properly, it needs to know how much your steering wheel is turned or if its straight. While traveling the back roads of Connecticut, 3 alarms sounded and warning lights for 'Stability Control' and 'Hill Start Assist' appeared on the dashboard of my 2016 Ford Explorer. the rack and pinion on my truck that I purchased from the dealer. You dont want to drive with these problems. It stayed locked, about 15 degrees to the right, and would not free up. Basically the car had no power steering. We have earned over $1 billion for our clients and have achieved some of the largest auto defect settlements on record. The third instance was June 24th 2021. Fortunately I was driving down the driveway at the time and was able to stop before entering the roadway. Lets take a closer look at the system. This involves Explorer SUVs built from 2013 to 2017. The failure code for the steering power assist module was detected. You need to call around. Customer service states it is recalled yet they want me to pay out of pocket for repairs. Had this happened at a higher rate of speed, it would have been catastrophic. RELATED: Hydraulic vs Electric Power Steering Differences, Pros & Cons. The 2014 Ford Explorer has 28 problems reported for power steering failure. I tried applying brakes, which instantly began pulling me further left and into a ditch. Pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. Look no further. Power Steering Failure Causes. Ford Corporate refuses to honor this as a safety recall or safety issue despite the substantial complaints filed with the NHSTA. Certified Automotive Diagnostic Technician. A computer module that needed to be replaced at $2,150. Power Steering assist failed. If all recall work has been completed, its time to test drive the vehicle to ensure it is mechanically sound. I had the truck towed to Quirk Ford in Quincy Ma. The dealership got Ford to reduce the cost of the part from 1300 to 1000 and Ford agreed to $400 of assistance. We purchased the USED 2016 Explorer from Sheehy Ford for our 16 year old son. Any leaks should be dealt with promptly. I had to have the hood repainted because the paint start to chip. I was unable to turn the steering wheel in any direction as if it had completely seized. Several months ago I have had the tie rod ends and ball joints replaced. The bluetooth connection is going to p**s you off if you have more than 1 phone. However, its important to get a scanner compatible with the power steering assist system in your car model. In both instances, the pump is the least likely part to fail, but its not impossible. The problem with the engine, drive terrain, throttle body, and steering system, including pinions and racks, make this terrain management system bad. Steve represents consumers, employees, and whistleblowers harmed by corporate misconduct in a variety of complex litigation cases. the rack and pinion it cost me 1300 dollars. When I turned the vehicle off and back on, the power steering worked perfectly and there were no error warnings. That said, replacing power steering fluid on a 2016 Ford Explorer is even easierthat's because it doesn't use any. Not all dealerships are created equal. I am being forced to pay $2,381.50 for something that they know is a safety problem but they refuse to acknowledge. They went back to Ford and Ford said this is final, we are doing no more. The contact owns a 2016 Ford Explorer. Waiting to hear what the dealer says now. Fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. While driving approximately 70 mph, the power steering failed. . (CNN) -- Ford has recalled nearly 775,000 of its popular Explorer sports utility vehicles around the world following reports of six injuries related to steering issues in North America. He shut off the vehicle and when he restarted it the message was gone. Constant problems since vehicle was purchased. There have been no warning lights. He pulled to the side of the road. 2017 Ford Explorer, gas terrible, tank very small, fill up lots. The 2005 has better interior space, a larger fuel tank, and a rear window that lifts without having to open the entire rear lift gate. The lights also came on saying terrain assist and hill assist disabled (was not using) I am really shaken up. I brought it to a Ford dealership and the parts needed are on backorder with no lead time! nearly-new cars at significant discounts off MSRP, Here Are The Chevy Avalanche Years To Avoid, The Top 3 Least and Most Reliable Car Brands, The Most Common Problems with Used Ford Explorers (And Which Year Models to Avoid), Nissan Frontier Towing Capacity: What To Know. The problem has to do with an intermittent connection in the electric power steering gear. The steering did not free up for approximately 30 minutes of idle time and multiple attempts to restart the vehicle. The initial investigation was based on 2,400 reports, with over 2,000 vehicles that may be connected to the exhaust odor issue.. Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. 6 months later, it had to go back to Ford several times, because the backup camera would turn on when driving. Not changing the fluid can cause contamination, making it less effective at completing its job. I have found 71 reported issues of this from the 2014-2016. I was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. Shop and buy your next car with confidence. Thankful she didn't crash because she was unable to steer the vehicle. It is unfortunate that Ford continues to see these recalls. This problem started after shipping our vehicle overseas. Although you can drive with a power steering failure, it is definitely not recommended. But they saw that my brake pads were getting thin and told me I needed to replace them which they did that day. No warnings or signs of the part going bad. They refused to do anything. Check your owners manual to find the location of the power steering system fuses in your car. I was met with light flashing on dash then would disappear after I restarted the SUV . If you scan the trouble codes and find that there is a problem with the steering angle sensor, you may want to take a look at the wheel alignment first. We search every car at every dealer so you don't have to, we give you data and insights you won't find anywhere else, and we rank every car so it's easy to find the best car at the best price. LEMON DON'T BUY ONE terrible gas mileage very disappointed in 2017 Explorer, Horrible gas mileage any factory recalls its a LEMON. While there are a number of honest vendors out there, plenty of sellers are looking to pocket more of your money with unnecessary fees. Download the CoPilot app to find great quality used cars that are sorted based on a variety of factors, including reliability and quality. The failure mileage was approximately 48,000. Power Steering Failure 2016 Ford Explorer (Page 1 of 2) This problem may be covered under warranty. As soon as we pulled over the power steering completely seized up. Cooler do not work and sometimes gets super hot. HA! I told the dealership there are over 100 filed cases with this issue and Ford needs to look into a recall. If not move on to the battery and check its voltage of it. July 19, 2021 / 4:29 PM The Explorer only has 44,173 miles and is only 2 years old. The fix involves Ford dealership technicians inspecting the cross-axis ball joint. Users on carcomplaints.com have reported that the vehicle will suddenly become very difficult to steer and often requires emergency evasive actions. Failure Date: 08/31/2018. Ford says that most of the incidences of this happening are coming out of areas that cause high corrosion. We research hundreds of models each On top of that, Car Complaints says that the average cost to fix this issue was about $2,100. 2016 Ford Explorer Power Steering Failure 25 Complaints from www.carcomplaints.com. The vehicle was not repaired. Ford dealership acknowledged that it was a very common issue and was easy to diagnosed . 5. I have had to put it in the shop for 4 different things since I purchased it in Fed of 2016. 2016 ford explorer, our family vehicle, my spouse was driving back home with kids in the back, approximately 20/25 miles per hrs, the steering all the sudden seized up, and no power steering assistant, since the steering system all electric rack and pinion, the dash board gave a message, no traction control, all terrain system not available, service steering assist. My Explorer has 65000 miles on it and it looks like this is a common failure for this vehicle. Ford said the recalled Explorers were built between 2012 and 2017 at plants in Chicago and Russia. Tl the contact owns a 2016 Ford Explorer. In order to avoid this issue, check with Ford that the part has been replaced per your VIN. Rent a vehicle when we have an almost brand new vehicle in the garage with a $500 a month car payment?!?! If your diagnostic evaluation leads you to the pump, you will need to put a new one on. Door sensors do not always work thinking door open when theyre all closed. No lights were present at the time of the failure, a Ford dealership had done an inspection on my Steering Rack back on 10/29/2021 that found no issues present. AdvanceTrac problems are commonly described by Ford vehicle owners, and even the company's most prestigious models, including the Ford F150, Fusion, Edge, Explorer, and Expedition are all susceptible to such issues. Vehicle was towed to dealership and reprogramming was attempted with no success. Requires replacement of eps steering. The Explorer recall is for a steering issue. If you hear a strange sound while turning, the problem could be a bad belt. However, you should never work on the hydraulic or electric power steering system if you arent sure what you are dealing with. After wrestling the car to a safe site I shut if off. RELATED: 7 Symptoms of a Bad Serpentine Belt (& Replacement Cost). No warning light or safety message was displayed by the vehicle when the issue occurred. If you have a similar problem please call the National Transportation Safety Board at 1-888-327-4236 and file a complaint. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the steering rack when steering left. From 2013 to 2016, it seems to be just one problem after another, with the 2013s biggest issue being in the steering department. This steering issue appears to be a blatant safety issue where a driver could unexpectedly lose steering control while actively driving and have no safety message or indicator alerting them to the serious issue. The power steering becomes really tough and hard to steer. The contact owns a 2016 Ford Explorer. Get notified about new defects, investigations, recalls & lawsuits for the. When the faults lit up, I was unable to steer the vehicle. The vehicle has not been inspected besides the dealer. RELATED: 4 Signs of a Bad Steering Angle Sensor. Remove the sensor by pulling the wire upwards and lifting the other side of its body from the steering housing using a 90-degree pick. Total cost of the repair $1700. This is absolutely insane and I plan on fighting it. On July 27, 2019 at 46363 miles my steering decided to finally stop working all together. Someone, if they haven't already, is going to die from this issue. And it took Ford years to get the issues under control. I have since done my research and this is a known problem with 2016 Ford Explorers, and Ford has yet to recall it or even acknowledge it. I don't have another 1300 dollars to purchase. The vehicle was not yet repaired. The gas cap won't stay shut. brand new vehicle. No Dont do it! This part was recalled due to excessive complaints and is fully detailed by Ford. If nothing is wrong thus far, the code might be caused by an irregular malfunction. If you arent sure what you are doing, its best to visit a professional before anything else gets messed up. Last, the raised roof racks are flush as opposed to prior years where there is space between the rack and the roof. I pulled over to research the lights in the Owner's Manual, which indicated an issue with the brakes. He is a longtime contributor to Vehicle History and a member of the site's original content team when it launched. While it still has a hydraulic pump to push fluid, it doesnt absorb the energy created by the engine as the older types did. After turning the car off and restarting it was I able to drive it. This Explorer has been in and out of the Ford service department at least 10 times. If the fluid is full and you checked the other things, this would be your next step. I attempted to work with Ford directly to assist in this repair, as it was not covered under warranty, this happened at 40k miles. Especially not a Ford Explorer. 0:00 / 3:58 2013-2015 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. However, these engines are the subject of numerous customer complaints and TSBs. The way the crash happened, I'm lucky to be alive, but how is this not a recall" How is there not a safety feature to allow for manual control of the steering if the electrical system dies" Scariest moment driving by far, a roller coaster I wish to not be put on again. Bad o2 sensors. I was on the freeway and multiple failure warnings went off on the dash. Why aren't they warning us of the potential safety issue and the probability of failure? The warranties on these vehicles are CRAP and to charge another arm and leg for the extended warranty is LUDICROUS! Lost steering all at once could not turn wheel luckily I was in my drive way when it happened I paid yes Ford 1600. Magnus is the owner and main author of Mechanicbase. The failure tends to happen around the 50,000-mile mark and requires the replacement of the power steering rack or assembly, costing owners an average of $2,100 for the fix. There is something else leaking but my husband cannot find it all these things happened to it right after the warranty was over. Similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. Read through the service manual to figure out the steps for your vehicle. now at 81,000 miles driving to work on the hwy the power steering failure light came on along with several other lights informing me to pull over and stop safely. How can this not be a recall, how is this something owners who buy a luxury SUV should be required to pay out of pocket. 2013 Ford Explorer overheats because the radiator is cracked and needs to be replaced. Now, I get that at least they have enough integrity to have recalls! Some drivers are inquiring about a Ford Explorer Power Steering Lawsuit. Vehicle History's team of automotive experts brings you the most accurate and up-to-date used car information. Can you drive with a power steering fault? Took the car back to the dealership a few weeks after purchase because I kept hearing a grinding sound coming from the front end while traveling at highway speed. In certain cases, they may also replace the battery cable harness in addition to the other fixes. If you notice a dashboard warning light or you are having trouble controlling your vehicle, you want to know how to fix a power steering assist fault. Before you drop a chunk of change, read this list of red flags to look out for when buying a used car. Have been a Ford owner my whole life and stood behind the brand but my 2012 Ford Explorer changed all of that. A new car loses value the second you drive it off the lot. And with the SUVs out of warranty, youll be footing the bill for any repairs. Drivers of 2017 Explorers have reported coolant leak, with repairs costing in the area of $500. The check engine light comes on after the vehicle drastically loses acceleration while driving. Learn how to find a dealership you can trust. This includes the 2011 . The radio would turn off and all hands free devices wouldn't work. He was able to make it home. I had just begun to execute the turn and the steering wheel locked and would only go straight. It also recalled 40,995 of its 2020-2021 Lincoln Aviator vehicles with 3.0-liter gas engines because they may have improperly secured battery cable wire harnesses which could result in a short circuit and potential fire. The most has been for transmission problems. The issues have not resulted in deaths to Fords knowledge. Its imperative that you run that vehicle through every single scenario that it would go through on a daily basis. And 2015, with over 230 complaints. Which, up till now I thought was a pain in the ass! I was able to pull off on to a side road, barely and throwing my back out in the process. It does not replace safe driving. The rate of incidence for the steering issues is remarkably high, and the exhaust odor problem is potentially quite dangerous. If you notice that your steering wheel is not straight, even when driving your car straight at higher speeds, or if your car pulls to one side, you may have a wheel alignment problem. In 2014, Ford recalled certain model year 2011-2013 Ford Explorers, saying these vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting a shut down of the power steering assist. According to Ford, this issue may increase the risk of a accident., In 2015, Ford recalled certain model year Ford Fusion, Ford Taurus, Ford Flex, Mercury Milan, Lincoln MKS, Lincoln MKT, and Lincoln MKZ vehicles. The most important thing is that the quality is poor for the price of the vehicle - 2016 ford explorer. The most recently reported issues are listed below. Love the car. To whom it may concern the rack and pinion in my 2016 Ford Explorer fail 3 times one before I bought my truck from the dealer the person who trade it in was because of the rack and pinion. So, the problem can be quite severe, and, until the investigation is concluded, may be reason enough to skip the 2011-2017 model years. I have significant bruising from the seat belt impacting my right side hip, my mirror dislodged and hit me in the head, seat airbag bruised my left shoulder, and my neck is about as sore as it can get. The issue is essentially a rear suspension fracturing. This could have been a disaster. If your wheel alignment is very bad, it can trick the computer into thinking the steering angle sensor is the problem, and this will cause the power steering assist error message to appear. Lots of recalls, manufacturer and Honda. You can even get immediate notifications when a vehicle youre interested drops in price, or when new vehicles become available that meet your requirements. Poor customer service as well when I tried to call Ford about this. And to note, we do take very good care of our cars. Ford does not acknowledge this is a major and common safety failure. 51 problems related to steering rack and pinion have been reported for the 2016 Ford Explorer. CoPilot searches every car at every dealer, every day, and ranks them based on what matters to you. The dealer called me later that day and informed me that the entire steering rack must be replaced and will cost $1750.00. Lets start with the fact that weve had steering issues from the start with this vehicle. Nice Limited version. I brought the car to dealer and they said it was the battery, not putting out the right voltage. Great idea. Of 575 total complaints, 110 are for the engine, 38 are for the power train, and 27 are for the fuel/propulsion system. Ford Explorer Power Steering Lawsuit Investigation, Gender Discrimination against Transgender and Nonbinary People, Wells Fargo Mortgage Modification Lawsuit. Drivers have reported power steering failures while driving requiring repairs costing thousands and causing difficulty steering at highway speeds. Battery has been replaced every year. Issue is worse at highway speeds, creating a dangerous condition that was getting progressively worse. I have the worst experience with this car. RELATED: Power Steering Fluid Colors What Do They Mean? 2016 Ford Explorer Front by Vauxford - CC BY. I was driving my 2016 Ford Explorer to the end of my driveway when the steering system locked up. Instead, an electric pump is used to pressurize the fluid, so steering is made easier. Ford is aware of this issue but still fails to recall this problem. I have turned in a complaint to Ford and it has not helped no calls back from Ford. Without strong upper body strength, you can easily have an accident. There was a recall in 2014 for nearly 200,000 Ford Explorers from 2011 to 2013. This isnt the most expensive repair in the world. Notifications to owners will begin the week of Aug. 23 and dealers will inspect and replace parts as necessary. It is usually on or near the engine, and can have a white or yellow reservoir. So, drivers dealing with a coolant leak are going to have to cover the repairs out of pocket. red flags to look out for when buying a used car. This did not help. My husband had to change the axle because it was leaking. There were no steering other than manual which was quite difficult to steer. The issue extends to 2014, with 264 power steering complaints on file. The vehicle was not repaired. How to avoid: The power steering system of the 2016 Ford Explorer has a wide variety of complaints across the internet. I will update this thread as the process goes on. The failure mileage 70,000. There is so much maintenance to be done on it. Connected Navigation: of the Ford explorer. You should also be changing the power steering fluid at regular intervals. If theres a leak, you need to repair this problem before you refill the system. The sport utility vehicle ruled the 1990s and the 2000s. The 2013 Ford Explorer saw power steering failure in hundreds of units, with the problem persisting until the launch of the 2017. He tried to drive however, the steering became hard to steer. Repairing leaks, electrical problems or major components can cause the bill to go up much higher. internal failure pscm 16 ford explorer #steeringgear #repair #fix #fordexplorer #noise #steeringnoisePSCM Power Steering Control Module#fordtechlife #FTL #m. 1 Steering Noise problem Failure Date: 04/05/2021 The vehicle would always go into drive but had no steering. Drivers have reported power steering failures while driving requiring repairs costing thousands and causing difficulty steering at highway speeds. The contact owns a 2016 Ford Explorer. The service experience has been horrible. The contact owns a 2016 Ford Explorer. Each time I'm told if it's not giving a code at the time i bring it, there's nothing that can be done. No warning lights was illuminated. There was a light which stated the advance steering or something failed. But worse then all the issues I had with the car, was the Ford dealership. Weve always been foreign car people. Otherwise, take it to a local auto repair shop for additional assistance. After bringing the car in for service, owners find out that the power steering system alone is not the issue. I said, let me get this straight I need to be broke down somewhere, in the winter, with the chance of my toddler being with me, for you to address this issue. It becomes much more difficult to handle your car, and it can even result in an accident if you are not able to maneuver the car fast enough. According to Ford, these vehicles had electric power steering assist systems that may shut down as a result of a steering motor sensor fault. As a result, [i]f the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash. If youre considering purchasing a 2016 Ford Explorer, you need to ensure that there are no mechanical issues that will cost you money and possibly put the safety of your family at risk. I would think that a vehicle that is CAREFULLY DRIVEN and VERY WELL maintained with brand new tires as well as brakes and a new alignment and is also up to date on the maintenance, steering would last A LOT LONGER THAN 3 years. We will see what else happens but so glad we spent 3k on a bumper to bumper warranty for 7yrs or 70k mi from date of our purchase. You can expect to pay between $0 and $1000 to fix the power steering assist fault, but there is no fixed cost. Since the part is on backorder, they couldn't give me a date I'd have my car back. Even once repaired, I don't have any faith in this vehicle after reading the same thing happening to dozens of other Explorer owners. You should also inspect the wiring and connectors making up the steering system. This is car shopping made easy. Against our better judgment, we took it from PA to FL, well almost. Since 1990, the Ford Explorer has been the vehicle of choice for millions of families. Issues. But once I started researching online, it was obvious to me that this should be a recall. This is completely unacceptable for a 6 year old car with just over 100,000 miles. If you simply need to put a little fluid in the system or you must replace a fuse, your repair cost will be minimal. 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