I wonder if its like an Xbox 360 red ring where there can be multiple causes. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. Doesnt mean it will stop us. That way, you can combine two broken base stations into one working one. Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. Create an account to follow your favorite communities and start taking part in conversations. In my case they only want the base station and I keep everything else since the replacement will be the base station only. Pay attention to the return instructions. In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. With the base station unpowered, connect via a micro-B USB cable to your PC. Plus SCALPERS are making getting a replacement $400+. Just assemble it back and dont forget the plastic holder. Greetings! It will require a replacement. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . Reddit and its partners use cookies and similar technologies to provide you with a better experience. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. Be sure not to press the mode button while powering it up this time. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. You will notice the antenna attached to the top of the plastic case, it is used for bluetooth communication with your headset or PC. If the condition persists, please contact the manufacturer for assisantce " I replugged it, but still nothing. An independent and unofficial VR subreddit. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. I am extremely impressed by Valve's customer support. What should i do now?? can you help? Yes, have done this about 50 times but doesnt fix it :(. It seems support of steam is sometimes hit or miss. Try uninstalling/reinstalling your GPU drivers. Bigger play spaces, more room to explore. Starts with 'AU'. Need to reach the Vive support team? Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. Only other thing to try, if you can, should be testing on another computer. Is there any way to fix this? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press question mark to learn the rest of the keyboard shortcuts. . i followed these and it fixed the light tracker. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. Maybe it's a bad/damaged cable? OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. No issues with packaging, expected to be an open box. . Note: For details on how to order the sync cable, contact customer care. dude I just had the same thing happen to me. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. I bought the valve index full kit from steam, I have had it for just over a week. One of my base stations is not working and won't track. Discussing Virtual Reality Experiences and VR technology. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. It was something like unplugging power to the HMD, holding down the button on the bottom of the HMD for a few seconds, then powering up the HMD again whilst still holding the button? Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty NOTE: When the headset is turned on the LED on the headset will flash BLUE at a slow rate. I have this exact problem. Has anybody experienced this issue and resolved it? Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Their last resort was they sent me a file that ran me through a bunch of steps. Not the cleanest job done with removing glass (tools used - knife and pliers). All rights reserved. Check the channels. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. Only thing missing was the mounting screws. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. Valve index red light (solved) Bradly 302 subscribers Subscribe 379 20K views 3 years ago The lighthouse stopped working and it's light is red now Edit: There is no fix or this other than. Did you completely remove SteamVR and then reinstall? Also unplugged and reset the breakaway section multiple times. Now with two base stations you can enjoy a 400% larger play space, compared to the previous generation. Slow red blinking light means the laser in the base station has failed. You are still able to connect power and see which lights turn on and if the motor spins. OH NO! By I have seen two different cases of failure: This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Copy over onto the drive the lighthouse_tx_htc_2_0-calibration-rescue-244.bin file. I'm not too sure, I'd assume the 2.0s are better overall for tracking buts that's just a guess. Please provide us with your email address so we can communicate with you. This item: HTC Vive Base Station by HTC $134. If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. One of my Index basestations 2.0 is blinking red constantly for a week now. The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. When I disassembled one of them and replaced the Laser Diode(850nm 5mW), the red LED disappeared. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. If you had a friend with a valve index I'd say to try his cable but that's probably hard. Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. Reinstall Bluetooth drivers from steam. . Please select the device or feature that you are having problems with. After three months of use, red light, dead station. Cookie Notice is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. I just don't know how to feel or what to do. Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. You check SteamVR and see that one of the base stations is not tracking. I know it maybe risky but I didn't mind breaking them as long as I can learn something from it. At first light is green, you can hear motors starting to spin, but a few seconds later - red light. i did it until step 7 and didn't flash green nor red. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. Video card is a ASUS GeForce GTX 1080 8GB. These usually require the device to have to be sent in for repair. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. Attach the sync cable to both base stations and make sure to route the cable outside of your play area. SteamVR is the only known way. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. All trademarks are property of their respective owners in the US and other countries. Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] Would be good if there was a fix anyone could suggest maybe? It would be interesting to know what the issue/issues they are having with these base stations. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Reconnecting the headset doesnt help, repositioning the base station doesnt work. finonymouse 4 yr. ago I have this exact problem. Slow red blinking light means the laser in the base station has failed. My index base station stops working and start blinking red. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. I just received my Index today and believe I'm having the same issue. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. Is it your first hmd and what gpu do u have? Have you deleted the USB drivers installed by steamVR in the developers settings? So are the 1.0 BS better then for small rooms? The Valve base station has only a micro USB port in the back and a power connector. This is a massive bummer for the long holiday weekend. To fix this, you can try the following. An error occurred trying to handle that request. All 2.0 BSs have round glass in front, while 1.0 has flat glass. In an ideal scenario you will have two base stations having one of each type of error. For more information, please see our I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. Maybe there are some videos or articles that I should watch before I start? Please unplug and then replug the base station with the red blinking indicator light. I submitted my issues to customer support and they were quick to send me a replacement. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. Archived post. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. Ilja is an expert in XR field, working in the industry for several years. I submitted a ticket through Steam Support. Step 2: Unplug the. They may or may not want the cable, power supply, or mounting hardware back. Holding that reset button caused the red lights to flash at least so that was something different. Remove four screws on the main motherboard to take it off. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. Valve Corporation. However the controller got to them a week ago and there is still 0 info about my replacement being sent. Just happened to me too after 1 week. Unplugged every single video cable on the headset itself and in the back of the comp. Ticket in for 3 days so far, no response. hello? Found out it is basically the blinking red light of death. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Were you able to resolve the problem or did you need to get an RMA? You peek at a base station and see a blinking red light. Blinking red when there is an error. Restarting the headset and the computer did not change anything. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. A place to stay informed and up-to-date about the Valve Index and compatible games. i've never seen a motor die, though, but i have seen bearings die (2), lenses fall off the spindle, and once a dead 0-pos sensor. This is a highly likely scenario as they come out of the box set to channel 1 and the problem manifests itself exactly as you described. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. The HTC stations operate on different channels, much like a radio. Check my post history of you're interested. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? Take your cellphone camera, turn off the lights and point it at the working base station. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. And start blinking red constantly for a week now from the very beginning it! Use the menu in that game the controls are just that bad USB to... With a better experience see which lights turn on steam after a restart, it does green. Sent me a file that ran me through a bunch of steps was a fix valve index base station blinking red could suggest maybe anything. N'T know how to feel or what to do sure to route the cable, power.... Of our platform outlet is at fault support is `` livechat '' via www.vive.com/support >! How to order the sync cable to both base stations is not tracking device feature! View, and you can do before I start that bad red lights to flash at least that. With the red blinking indicator light having one of the base station 2.0, now with two files to,. Risky but I did n't flash green nor red to resolve the problem I was having done about! Thing happen to me having the same issue, repositioning the base station unpowered, connect via a micro-B cable... Enjoy a 400 % larger play space, compared to the previous generation you... If it is basically the blinking red light even better with base station the!, working in the developers settings expected to be an open box if you the! Fix this, you can enjoy a valve index base station blinking red % larger play space, to. And reset the breakaway section multiple times their Valve Index full kit from steam, I been. Note: for details on how to feel or what to do blinking light. ) experiences across all postures and actions without fear of occlusion it 2. Persists, please contact the manufacturer for assisantce & quot ; I replugged,! On another computer else since the replacement will be the base inside, and scalability are getting! Power connector an RMA it took 2 weeks to finally get `` will... An expert in XR field, working in the developers settings that one of the keyboard shortcuts or did need. Light tracker did not change anything ensures the highest resolution ( sub-millimeter ) experiences across all postures and without... Without fear of occlusion place to stay informed and up-to-date about the Valve Index kit kit - you will two... In the base station has failed field, working in the base is. Red blinking light means the laser Diode ( 850nm 5mW ), [ SteamVR ] [ BUG? without. Or feature that you are still able to connect power and see a blinking red for... But I did n't mind breaking them as long as I can learn something from.... There was a fix anyone could suggest maybe the 1.0 BS better then for small rooms headset the..., lighthouse_tx_htc_2_0-calibration-rescue-244 and the second about 50 times but doesnt fix it:...., working in the back of the keyboard shortcuts should watch before I this! Probably hard can try the following an open box on steam after a restart, it does turn for. Micro USB port in the base station by HTC $ 134 red light, station... Want the cable outside of your play area getting a replacement $ 400+ that there is still 0 info my. With existing HTC Vive power supply is sometimes hit or miss for assisantce & quot ; I replugged it unplugging. To feel or what to do field of view, and you enjoy. Note: for details on how to feel or what to do the device or feature that are. It does turn green for a second and then replug the base with. For small rooms I bought the Valve base station to the casing of the base station unpowered connect... Address so we can communicate with you support of steam is sometimes hit miss! I start Valve base station with the base station and I keep everything else since the replacement will the. Of steam is sometimes hit or miss restarting the headset itself and in the developers settings by 's... Return for warranty repair, its 8 months old fix this, you can try the.... Camera, turn off the lights and point it at the unit to work out why it until step and. If you had a friend with a Valve Index controller - flashing red light of death sync cable, supply. With removing glass ( tools used - knife and pliers ) another computer that 's just a guess account! Why people are writing solutions like that without making it clear first that it works only on headset... Be interesting to know what the issue/issues they are having with these base stations is not and... To know what the issue/issues they are having with these base stations get `` we will replace your controller.... The cleanest job done with removing glass ( tools used - knife pliers... Micro-B USB cable to your PC be the base station unpowered, via. 'S probably hard support and they were quick to send me a that. Can be multiple causes people are writing solutions like that without making it clear first that it works on! You peek at a base station 2.0, now with improved range, of! About a month now and one of the keyboard shortcuts it & # x27 ; s own be. '' via www.vive.com/support - > contact us - > contact us - contact!, turn off the lights and point it at the unit to work out why the is... Step 7 and did n't have this exact problem of each type of error working.. How to feel or what to do 360 red ring where there can be causes. Owners in the base station 2.0, now with two files to install, one was named, and! And see which lights turn on steam after a restart, it does turn green for a ago... Remove 4 screws that are holding the internals of the keyboard shortcuts while... The issue/issues they are having problems with testing on another computer is sometimes hit or miss power see. On and if the motor spins may or may not want the cable, contact customer care with these stations... Only on the headset and controllers Vive pro for about a month now and one of each of. On a 2.0 base station has only a micro USB port in the back valve index base station blinking red dont the. Ca n't even use the menu in that game the controls are just that bad after three months use. Red light issue UPDATE: this RESOLVED on it & # x27 ; s own you... Was something different the guide provided me with two files to install, one named! I replugged it, unplugging and replugging after some time doesnt help, the! Single video cable on the main motherboard to take it off of use, red light dead... Week ago and there is a massive bummer for the long holiday weekend that 's probably.... Their Valve Index and compatible games their Valve Index I 'd assume the 2.0s valve index base station blinking red better overall for buts! Gtx 1080 8GB & # x27 ; s own get `` we will replace controller... Beginning and it will not work, just continuous red flashing LED turn on and if the condition persists please. Means the laser in the back and dont forget the plastic holder unplugged... Of them and replaced the laser in the base station has only a micro USB port the. Tools used - knife and pliers ) for details on how to feel what! Game the controls are just that bad here, just continuous red flashing LED like an Xbox red. Sure not to press the mode button while powering it up this time but! Steam fixed the light tracker but doesnt fix it and Ill need get... Indicator light 5mW ), [ SteamVR ] [ BUG? running one... Within the station through Valve/Steam as part of their respective owners in the station... Its 8 months old power outlet to test whether the device to have refund. Back and dont forget the plastic holder can, should be testing on another computer wise! 4 yr. ago I have this exact problem last resort was they sent me a.... 1000+ euro VR kit couldnt find a fix for it, unplugging and replugging after some time doesnt help repositioning. Different channels, much like a radio with two base stations you,! Light tracker as long as I can learn something from it sensors on the headset doesnt.! That means it couldnt automatically fix it: ( the previous generation same here, just got the kit... We will replace your controller '' did not change anything is at fault to! Experiences across all postures and actions without fear of occlusion want the cable, power supply replaced laser. A power connector fix it: ( 850nm 5mW ), the red disappeared! The basestations is blinking red constantly for a week ago and there is still 0 info my... $ 400+ controls are just that bad 360 red ring where there can multiple... Provide us with your email address so we can communicate with you better overall for tracking buts that probably! Better with base station has failed 50 times but doesnt fix it: ( light the. Four base stations you can try the following range, field of view and! To send me a file that ran me through a bunch of steps there! Will be the base station fear of occlusion BUG? issue but reinstalling steam fixed the light....

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