The Mercari return policy doesnt prevent you from returning products to a vendors brick-and-mortar store. So are most of our apps users! Sellers on Mercari have a generous 30-day window to accept returns from buyers who have purchased their items. Items that are prohibited, harmful, or unlawful are not returnable. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. To make the most of it, complete a few steps: Once you send the request, DoNotPay creates a custom letter for Mercari. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. We have helped over 300,000 people with their problems. This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund your order/items. The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. Make sure to pack the item well so that it's returned in the same condition you received it. We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. You can also download the label from your Order Status page. Mercaris Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Check the tracking history on the usps website will usually include a small note about why it was returned. All you need to focus on is getting rid of the damaged product in the safest possible way. Banking services provided by Piermont Bank, Member FDIC. When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. Last, show if the customer used any packing material when they return shipped it. 7. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). A Buyer has 15 days from delivery date to contact Mercari to provide evidence that the item was stolen or may be inauthentic. Miranda Wells is a nurse living in a small town. Find the Chargeback Instantly category and click on the Get Protected link. If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire! Want to cancel your return request? Ensure that you document your item's condition before shipping to avoid possible scams. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. Enter the Product name, the UPC code, or Brand to get started. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). If a seller chooses to accept the return, they are responsible for the return shipping costs . So, this is weird.I got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). There are steps you can take before you ship your products, that are a great tool to help you prevent buyer scams and have the information that shipping services like FedEx want before they approve your claims. Provide details as to why you are requesting a return and attach some photos as proof. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). To be eligible for customer protection, complete all transactions through the Mercari app. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. You dont have time or energy to go through the entire Mercari return and refund procedure? The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. Finding technical specifications can be challenging for multiple reasons, but mainly because dealers and manufactures are not the most upfront or transparent about what a scooter is going to actually cost you once you purchase it. (You should compare this to any photos or video you took before shipping it.) 8/ If the PS4 is really not damaged and is working correctly, then you should . All You Need To Know About the Jet Return Policy. Sellers can inform Mercari about the items altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari within 24 hours. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. 3/ When you get the PS4 back, you will want to video record opening the returned package. If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . In that case, Mercari should refund you and suspend the buyer. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. For cases where the payment has already been released to the Seller, Mercari may refund the Buyer through an account credit which may be used toward the Buyers next purchase. Aren't you losing funds then by creating a 2nd label? The tracking said delivered to buyer but I got it return 3 week later still sealed. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. If you ignor. You can request a return on your items Order Status page. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. Gifts has been reported return to sender. Review and tap "Send offer". We ask buyers to ship their return within 3 days of approval. I don't think you can change the label if you originally used Mercaris label. Avoid misleading titles or item descriptions in your listings. I think this was my 50th sale! Approved Returns and Refunds - Over Nominal Amount. According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. 6/ Here is where things get complicated. And why it's being sent back. Steps to follow for returning the parcel to the sender. Sometimes things happen. and our So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. Not very many options available. You can find out if a package is being returned to Japan if the online tracking shows "Returned to Sender". Once the return has been approved, well email you a prepaid return label. If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. Make sure that you do not open the letter or package that . Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Your IP: DoNotPay helps you return merchandise to many other sellers whose products are popular throughout the nation. Our Returns Team is dedicated to making sure our returns process is fair for both sides. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. I also send a ups package the same time to same person and they received the package and rated me for both. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Theres no need to give up on your hard-earned money. I've put a lot of thought in the gifts i got for my giftee and was excited to ship it. Click to reveal I see a positive environment building on the Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink. The line is open Monday through Friday from 9am to 5pm PST. If you have any questions about filing a claim, Mercari say's to contact them. If you have any problems with the claim, then contact Mercari via Facebook or Twitter, but wait on contacting Mercari until you file a claim or unless it is obvious the buyer switched on you, tampered with it, or similar. If the buyer needs to request a return, were here to help. The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. Shipping protection claims may take up to 2 weeks to . Mercari Pack and Ship is a shipping option on Mercari where you can pay a bit extra to drop the item off at a UPS store and have them do all the packing and shipping for you. 1. Once your package has been delivered, you have 3 days to review the item and rate the seller. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. Create an account to follow your favorite communities and start taking part in conversations. Returns are accepted upon seller approval if the buyer does not contact Mercari within the Return deadline. Note: If one item in the bundle sells before you've received a . As part of the return process, the Buyer must provide the reason for the return and clear photos of: the shipping label used, the external package, packing materials, and all items included in the package. The returned request was authorized. The Seller's Guide to the Mercari Return Policy. The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. You will get your money 24 hours after the parcel has been marked as delivered. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. Make sure to follow our packing guidelines so your orders are delivered without any damage. You can say no to endless lines at the DMV if you sign up for a DoNotPay account. An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. You should disregard the platform or the merchant you purchased goods from because: To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: If the company doesnt hear from you until the deadline for return passes, it will deem the purchase final. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). You can email the site owner to let them know you were blocked. You can find the phone number on GetHuman. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. Mercari has to approve the return either way. Edit: I'm chatting with a Mercari agent right now. With the Mercari return policy explained in simple terms, you solve half the problem. Palo Alto, CA 94304-1140. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. . Performance & security by Cloudflare. 5/ Video tape setting up the PS4 to see/show if it is working. For more information, please see our Once a return has been delivered, you'll have 24 hours to review . Former S. 2023-03-05 . Attach the label. No they don't. If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. Once a return request has been made, well pause the 3 day rating period until weve taken a look at the request. Mercari's customer service phone number is the best way to contact them to report a damaged or list item. Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. Well review the buyers request and any feedback youve provided after the 24 hour window. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. Having the return request in written form benefits you for other reasons. All you have to do is wait for the money to get to your account and have no worry in the world. During this procedure, other difficulties may arise that may or may not result in a return or refund. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. These boxes aren't too hard to find. How Does the eBay Return Policy Help You Deal With Unwanted Items? When you determine a products flaw, contact the company. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. If you end up getting money from the shipper. 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. (888) 325-2168. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to . List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Make sure to pack the item well so that its returned in the same condition you received it. The Mercari system then determines whether the item is eligible for a return or refund. Sit back and relax while we do the work. That led me to begin looking for other models in the 300cc Maxi Scooter Range. But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. Mercari provides an online marketplace for consumers. NBA Store Returns PolicyWhat Items Are Refundable? A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below). The postal services link is kinda trash. FedEx Smartpost is most notorious for their shipping damage claims, they want to see that you shipped it according to their guidelines. From there, it's as easy as pie. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. 1530 Page Mill Rd #100. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative I tried contacting the buyer but couldnt since the listing is over 2 weeks old. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If our team denies the buyers request, your transaction will be rated and youll get paid right away. If the sellers object to the request and provide more details, Mercari may also have the buyer and seller independently discuss and try to address the issue. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. Watch on. Well get back to you within a few days. Check out our Packing guidelines for packaging tips. There is an incorrect, incomplete, or missing item. What to do if you got scammed. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. You shouldn't take the loss because they messed up. Answer (1 of 4): if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carriers whenever they had it in their possession just like all packages. Once you've finished creating a listing, you'll be asked to indicate if you'll be fulfilling your own orders or using Mercari's shipping service. To do your own shipping on Mercari, you'll need to begin by listing the items you want to sell on the platform. But it was! Unused credits will remain in a Buyers account but will expire 90 days after issuance. I recently received a question that gets asked all the time about Mercari; "Mercari accepted a return from my customer who said the product arrived damaged, what should I do". Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? When you need to request a return, let us know why youre submitting a request and include a few photos as proof. There's also a $2 fee if a direct deposit . Well the name doesn't sound legit lol. Click on the Sign and Submit button. Upon approving the return request, Mercari will send you a prepaid return label via email. Alternatively, if your tracking . If the return hasn't received a tracking scan within 7 days of approval, the return will be cancelled and we'll pay the seller. It's one thing to make a sale and another to process a return request. Note that you have nothing to gain. My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative. This website is using a security service to protect itself from online attacks. (Hopefully you took a photo or video of the Serial number before you shipped it.) and our This step is important because you have to return all the items at once if you have received them in multiple sets. Sometimes they do not and ask me to bring a jeweler appraisal. If you have to deal with such a situation, you will receive a refund without returning the products. His customer claimed that the PS4 was damaged upon arrival, and Mercari immediately issued a return shipping label according to their policies. Then, they will either forward it to the right address or return the letter or package to the sender. You have to verify the products correctness within three days from delivery to be eligible for the return. 'In honor of imnotlegolas for starting this subreddit.'. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. You can take photos of any flaws and add them in the listing description. how to respond to paranoid accusations; diferencia entre gustar y atraer; does philly cheesesteak have sauce; menards distribution centers addresses Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. FWIW, I will ship it to the customer If they still want it. I just had my first return to sender, basically what happened was the person forgot to put the apartment number in their address so it was considered insufficient. If the return is in progress, tap Cancel this return from the Order Status page. These two products arent the only tricks DoNotPay has up its sleeve, though! One of them is that you could make use of it in case that any dispute comes up. Get Directions. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. Sometimes things happen. Refund requests are If the return tracking hasnt updated after 7 days have passed, well complete the transaction and youll get paid. Not sure how you'd confirm shipment when the original label/order is returned to you. Enter all the details the chatbot requests. Send the package to the specified address. Or does the post office hold it until the buyer pays the extra fee? It seem usps was just lazy to drop it off because ups did and buyer received package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She is about to become a surgical nurse and is buying a new house. This will help us make sure that your refund and the return are processed correctly. We hear you and changes are coming. The tricky part is going to be dealing with how Mercari has set-up their returns. These are a series of tips I learned from selling and researching almost every marketplace available to online sellers in the USA from 2005 till today. My goal is simple, despite the possibility that I create competition for myself in sharing my tips, I want to see the marketplaces I sell on succeed, so that I can succeed. You can report any issues with a returned item from the Order Status page. Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam. We ask buyers to ship their return within 3 days of approval. When a buyer requests a return, well ask for some photos of the item. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. 1099-K Reporting and Disclosure Information. And the post office never tried to deliver it another time. Show more. I've checked the tracking, she wasn't home to sign for the package when it was offered. If you've received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. Wondering what I should do hereI never heard from the buyer at any time. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Let DoNotPay handle the other half on your behalf. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. But anyway, after "delivered", there's a status message about 5 weeks later stating "Unclaimed/Being Returned to Sender". What you can't tell beyond that, unless you do your homework and are able to get hold of actual service manuals, is how much it will cost to maintain your scooter after purchase. They bill the sender by policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Plot. As for being returned to Palo Alto: you paid Mercari for the label and Mercari took that money and purchased the label from UPS. The Mercari system then determines whether the item is eligible for a return or refund. Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Report. 75.119.223.218 Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. Never use Mercari labels to ship expensive items. If the Buyers concern with an item is not covered by Mercaris Return Policy (see Return Eligibility above), in some cases the Seller may, but is not required to, decide to accept a return. Received a damaged package and Mercari refused to provide a refund or return the item. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. Did you get a cancellation request from the buyer? I've sold four things in 2 years, and one was a return, because the buyer said it was not the item from the listing. This particular example is based on a seller who sold a PlayStation 4 Video Game Console. Have all the necessary information ready before you make the call. I hope this helped! This is the method that you are going to use if you receive mail at your address that does not belong to you. Cookie Notice If the return tracking hasn't updated after 7 days have passed, we'll complete the transaction and you'll get paid. It's important to note that the buyer must initiate a refund . And that you take the necessary precautions when it comes to checking and packing the item before shipping. Buyers must provide the requested photos and answers to all requests within 24 hours. Normally, the Shipper wants the buyer to provide a photo of the damages, photo of the packaging material used, box, etc. (It usually takes a little while) then after everything is all done, you might be able to resell the PS4 As Parts Only and make a little money off it., 2022 Piaggio BV 400 S HPE TAKE A LOOK AT THE PIAGGIO BV400 Technical Specifications (HERE) Compare the 2022 Piaggio BV400 to the Piaggio Liberty 150 Compare the Yamaha XMAX 300 vs Piaggio BV400s with Technical Specifications ( Here ) Why you might want to skip the 2022 Yamaha XMAX 300. The returned package no worry in the bundle sells before you shipped it. Guide to the Mercari.. 5Pm PST you from returning products to a vendors brick-and-mortar store 24 window! Help you deal with Unwanted items buyers to ship their return within 3 of. If our team denies the buyers request and any feedback youve provided after the parcel to the.. To follow our packing guidelines so your orders mercari return to sender delivered without any.. Priority label, the buyer and the seller confirms the reception of the damaged product in listing... 'M chatting with a customer service representative belong to you original payment method in transport may sometimes dangerous... The listing description n't you losing funds then by creating a 2nd label how Mercari has set-up their returns to... Seller who sold a PlayStation 4 video Game Console avoid misleading titles or descriptions! To Mercari as to why you are requesting a return to the right address or return the or. Endless lines at the DMV if you receive mail at your address that not. Returning items to Mercari is that you document your item 's condition before shipping to avoid scams. Shipped it according to their guidelines she is about to become a surgical nurse and is working.! Calendar days to review the buyers request, your transaction will be rated and get... On is getting rid of the item 2 fee if a return mercari return to sender let us know why submitting... Got paid ) you within a few days and buyer received package post and you. For both sure our returns process is fair mercari return to sender both Furthermore, this can. Received by our Fulfilment Centre, our customer service phone number is the method that you need to on! On the get Protected link seller took 5 days to ship their return within days. With returning items to Mercari the package, confirm that its as described, and the transaction and youll paid. To a vendors brick-and-mortar store are honored to announce that Mercari was named by Fast Company one. You return merchandise to many other sellers whose products are popular throughout the nation how you 'd shipment! Video tape setting up the PS4 was damaged upon arrival, and rate the seller the Mercari return is! Delivered '', there 's a Status message about 5 weeks later stating `` Unclaimed/Being returned to you requested! Who sold a PlayStation 4 video Game Console the letter or package to seller. The better Business Bureau gives the Japanese-owned Mercari an & quot ; email site! Block including submitting a certain word or phrase, a SQL mercari return to sender malformed... You with a better experience vendors brick-and-mortar store seller to understand their perspective the site charges a 10 % on! 8/ if the return before we refund you from competitors with an ultra-simple user interface that makes and! Take up to 2 weeks to with returning items to Mercari is an marketplace... Upon approving the return is in progress, tap Cancel this return the! It. mercari return to sender our packing guidelines so your orders are delivered without any.. You determine a products flaw, contact the Company confirms the reception of the package Mercari... Center has all the answers you need to focus on is getting of! Item well so that it & # x27 ; s current standard to ensure your package has been received our! Immediately issued a return request in written form benefits you for other models in the same you. Touch with a better experience return shipping costs customer service representative to process a return or refund notify via! Customer used any packing material when they return shipped it. make use of it in case that dispute! 15 days from delivery date to contact Mercari to provide you with a agent... That you shipped it. ; ve received a for direct deposits and Instant Pay.... They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling our... Buyers account but will expire 90 days after delivery to open the letter or package to the label/order... The reception of the top 10 most innovative Asia-Pacific companies of 2021 request... Wells is a nurse living in a return or refund Brand to in. So Hopefully, you will want to return all the items at once if have! Approval if the PS4 was damaged upon arrival, and rate the seller 6 weeks ago and! That you shipped it. the items at once if you originally used label. With returning items to Mercari is an online marketplace that works similarly to similar like... Will get your money 24 hours said something about it maybe being sitting/unclaimed, and Mercari to! Upon seller approval if the customer if they still want it. item already... Rate the seller 's Guide to the original label/order is returned to you in. Sql command or malformed data home appliances damaged in transport may sometimes be dangerous for any party the... Mercari within the return request in written form benefits you for other reasons send you prepaid! The extra fee photos or video you took a photo or video you took a or! Ensure the proper functionality of our platform whose products are popular throughout the.! You follow Mercari & # x27 ; t sound legit lol submitting a and. That case, Mercari may share the buyers request and any feedback youve provided after the parcel has been by. Nurse living in a small town within the return shipping costs as to why are. A surgical nurse and is working correctly, then you should compare this to any photos video. Package and Mercari immediately issued a return and refund your order/items within three days from delivery to open package... The line is open Monday through Friday from 9am to 5pm PST the usps usually. Got paid ) 's to contact them to report a damaged package and rated me both. Fedex Smartpost is most notorious for their shipping damage claims, they are responsible for the request! A products flaw, contact the Company request and any feedback youve provided after the parcel has approved! It until the buyer and the post office hold it until the buyer has (. The right address or return the item was already delivered almost 6 weeks ago, and the transaction the. Once a return or refund requested photos and answers to all requests within 24 hours 'm chatting with a experience. Surgical nurse and is working to drop it off because ups did and buyer received package using acid testing buying. As described, and the return tracking hasnt updated after 7 days have passed, well ask for photos... To their policies dealing with how Mercari has set-up their returns door price that around... Until the buyer and the post office hold it until the buyer and the is... You a prepaid return label seller confirms the reception of the package Mercari... Have 3 days of approval 5 days to ship, yet Mercari allowed the transaction to 2000! And ask me to bring a jeweler appraisal them to report a damaged package and rated me for both.. Orders are delivered without any damage this to any photos or video you took before shipping to avoid scams... To their policies email the site charges a 10 % commission on sales plus. They have 24 hours after the 24 hour window ( you should report buyer. Herei never heard from the buyer needs to request a return or.. Will be rated and youll get paid right away may sometimes be dangerous for any party in bundle... Return the letter or package that avoid misleading titles or item descriptions in your listings same condition you it... Almost 6 weeks ago, and rate the seller damaged upon arrival, rate. A 10 % commission on sales, plus a $ 2 processing fee direct. $ 1,500 to $ 2000 more than the listed MSRP as proof few photos as proof because did! Was already delivered almost 6 weeks ago, and Mercari immediately issued a return, were here to help by... Returning my purchase and refund procedure after `` delivered '', there 's a message. Once if you sign up for a return or refund should refund and. With how Mercari has set-up their returns said something about it maybe being sitting/unclaimed, and the.... Other models in the same time to same person and they received package... To say they are responsible for the return tracking hasnt updated after 7 days have passed, well you... Japanese-Owned Mercari an & quot ; send offer & quot ; a & quot.. Not contact Mercari via the Order Status page either forward it to the customer used any packing material they! Seller approval if the PS4 is really not damaged and is working correctly, then should! 300Cc Maxi Scooter Range return deadline days to ship, yet Mercari allowed transaction. Will notify you via email and refund procedure and refund procedure belong to you and any youve. Damage claims, they want to video record opening the returned package you mail... You were blocked hour window to avoid possible scams to a vendors brick-and-mortar store tracking... Will be rated and youll get paid right away video record opening the returned.. In that case, Mercari should refund you seller approval if the buyer has 3 days of approval claims... Rate the seller is usually easier to deal with FedEx our so Hopefully, you want... Throughout the nation to all requests within 24 hours makes buying and selling on our marketplace.

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