If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Being accused of smoking in a hotel room is a serious matter. If the hotel staff is insistent that you smoked in the room, request evidence. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. I think you were too polite. 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Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. He admitted no one smoked in the room, and did a half hearted apology. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. No one was in that room!! Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? I once returned from breakfast on the day I was supposed to check out of a small inn on Washington San Juan Islands, to find my luggage stacked outside the door. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. We were not with anyone else at the hotel, no one was with us, it was my brother and I. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I reviewed the correspondence between you and the hotel. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. How can I seem modest? But hotels don't necessarily see it that way. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Is that fair? Show prices. She said we were lucky they only charged us half the fee. . Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. And that would have been you. Some hotels seek out actual physical evidence before they levy a fine. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! I am so sorry to see you did not enjoy your overall experience with us. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Same thing in the restaurant. I was so offended and felt so violated. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. Wed, April 12th 2023, 4:12 AM PDT. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? False accusations can ruin a perfectly good stay and even lead to additional charges. Lowest Rate Guarantee! It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. NO ONE WAS IN MY ROOM. Any "noise" we have made has been the TV or talking to each other. I hadn't. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! If that property had a no-smoking policy, I could have been dinged for the cleaning. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. 499 reviews. I wish you best of luck keep us posted. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. Any updates on this? Separately, you disputed the charges on your credit card. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. 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