User goes to Office365 login page or application and gets redirected to the form based authentication page of the ADFS server. Make sure that AD FS service communication certificate is trusted by the client. By default, relying parties in ADFS dont require that SAML requests be signed. To troubleshoot thisissue, check the following points first: You can use Connect Health to generate data about user login activity.Connect Health produces reports about the top bad password attempts that are made on the AD FS farm. Select the computer account in question, and then select Next. Look for event IDs that may indicate the issue. By This site uses Akismet to reduce spam. When redirected over to ADFS on step 2? Many of the issues on the application side can be hard to troubleshoot since you may not own the application and the level of support you can with the application vendor can vary greatly. If an ADFS proxy does not trust the certificate when it attempts to establish an HTTPS session with the ADFS server, authentication requests will fail and the ADFS proxy will log an Event 364. Open the AD FS Management Console Expand Trust Relationships > Relying Party Trusts Click Add Rule > Select Pass Through or Filter an Incoming Claim > Click Next Enter " Federated Users " as the Claim rule name For the Incoming claim Type select Email Address Select Pass through all claim values Click Finish > OK In Windows 2012, launch it from Control Panel\System and Security\Administrative Tools. Type the correct user ID and password, and try again. It is also possible that user are getting If you get to your AD FS and enter you credentials but you cannot be authenticated, check for the following issues. Bonus Flashback: April 17, 1967: Surveyor 3 Launched (Read more HERE.) Microsoft.IdentityServer.Web.Authentication.External.ExternalAuthenticationHandler.IsAvailableForUser(Claim Account locked out or disabled in Active Directory. Applies to: Windows Server 2012 R2 Or when being sent back to the application with a token during step 3? Depending on which cloud service (integrated with Azure AD) you are accessing, the authentication request that's sent to AD FS may vary. Withdrawing a paper after acceptance modulo revisions? I will eventually add Azure MFA. Adding Azure MFA or any additional authentication provider to AD FS and requiring that the additional method be used for extranet requests protects your accounts from access by using a stolen or brute-forced password. We don't know because we don't have a lot of logs shared here. If you encounter this error, see if one of these solutions fixes things for you. it is web API with client authentication via a login / password screen. For example, for primary authentication, you can select available authentication methods under Extranet and Intranet. One thing which has escalated this last 2 days is problem with Outlook clients that the outlook client ask constantly for user id Contact the owner of the application. GFI MailEssentials Windows Hello for Business enables password-free access from the extranet, based on strong cryptographic keys that are tied to both the user and the device. Is the URL/endpoint that the token should be submitted back to correct? Consequently, I cant recommend how to make changes to the application, but I can at least guide you on what might be wrong. After that I re-ran the ADFS Proxy wizard which recreated the IIS web sites and the afds apps. At home? ADFS logs don't contain client IP address for account lockout scenarios in Windows Server 2012 R2: https://support.microsoft.com/en-us/help/3134787/ad-fs-logs-don-t-contain-client-ip-address-for-acco. To collectevent logs, you first must configure AD FS servers for auditing. In this situation,the service might keep trying to authenticate by using the wrong credentials. Expand Certificates (Local Computer), expand Persona l, and then select Certificates. Check this article out. If you would like to confirm this is the issue, test this settings by doing either of the following: 3.) Kerio Control Otherwise, register and sign in. Select a different sign in option or close the web browser and sign in again. If the application does support RP-initiated sign-on, the application will have to send ADFS an identifier so ADFS knows which application to invoke for the request. How to add double quotes around string and number pattern? Look for event ID's that may indicate the issue. Hi @learley, I've checked all your solutions there were some faults anyway, +1 for that. UPN: The value of this claim should match the UPN of the users in Azure AD. Adfs works fine without this extention. I have also installed another extension and that was working fine as 2nd factor. OBS I have change user and domain information in the log information below. context) at This section will be updated with the appropriate steps for enabling smart lockout as soon as the feature is available. To continue this discussion, please ask a new question. There is a known issue where ADFS will stop working shortly after a gMSA password change. If you are using Office365 I can imagine that the problem might be to saved credentials in some O365 application or that the GPO to use federeated sign in is not configured properly or something like that. Click on the Next button. Is the issue happening for everyone or just a subset of users? Dont compare names, compare thumbprints. This causes a lockout condition. Its very possible they dont have token encryption required but still sent you a token encryption certificate. Who is responsible for the application? A "Sorry, but we're having trouble signing you in" error is triggered when a federated user signs in to Office 365 in Microsoft Azure. If you would like to confirm this is the issue, test this settings by doing either of the following: 1.) context). Original KB number: 3079872. and password. Check is your enityt id, name-id format and security array is correct. ADFS and the WAP/Proxy servers must support that authentication protocol for the logon to be successful. Learn how your comment data is processed. Then,go toCheck extranet lockout and internal lockout thresholds. Smart lockout is a new feature that will be available soon in AD FS 2016 and 2012 R2 through an update. Both my domains are now working perfectly with both domain users on Microsoft365 side. Resolution. When UPN is used for authentication in this scenario, the user is authenticated against the duplicate user. If an ADFS proxy cannot validate the certificate when it attempts to establish an HTTPS session with the ADFS server, authentication requests will fail and the ADFS proxy will log an Event 364. Notice there is no HTTPS . The methods for troubleshooting this identifier are different depending on whether the application is SAML or WS-FED . If you have an internal time source such as a router or domain controller that the ADFS proxies can access, you should use that instead. To learn more, see our tips on writing great answers. If the user account is used as a service account, the latest credentials might not be updated for the service or application. In a scenario, where you're using your email address as the login ID in Office 365, and you enter the same email address when you're redirected to AD FS for authentication, authentication may fail with a "NO_SUCH_USER" error in the Audit logs. If an ADFS proxy does not trust the certificate when it attempts to establish an HTTPS session with the ADFS server, authentication requests will fail and the ADFS proxy will log an Event 364. The repadmin /showrepl * /csv > showrepl.csv output is helpful for checking the replication status. Refer: Securing a Web API with ADFS on WS2012 R2 Got Even Easier You will see that you need to run some PowerShell on the ADFS side. When this is misconfigured, everything will work until the user is sent back to the application with a token from ADFS because the issuer in the SAML token wont match what the application has configured. Redirection to Active Directory Federation Services (AD FS) or STS doesn't occur for a federated user. That's right - just blank it out. In the token for Azure AD or Office 365, the following claims are required. The following table shows the authentication type URIs that are recognized by AD FS for WS-Federation passive authentication. The Microsoft TechNet reference for ADFS 2.0 states the following for Event 364: This event can be caused by anything that is incorrect in the passive request. context, IAuthenticationContext authContext, IAccountStoreUserData The errormessages are fixed. Click OK and start the service. Open an administrative cmd prompt and run this command. If you encounter this error, see if one of these solutions fixes things for you. However, if the token-signing certificate on the AD FS is changed because of Auto Certificate Rollover or by an admin's intervention (after or before certificate expiry), the details of the new certificate must be updated on the Office 365 tenant for the federated domain. Or, in the Actions pane, select Edit Global Primary Authentication. Run the following command to make sure that there are no duplicate SPNs for the AD FS account name: Console Copy SETSPN -X -F Step 4: Check whether the browser uses Windows Integrated Authentication Web proxies do not require authentication. Run GPupdate /force on the server. The trust between the AD FS and Office 365 is a federated trust that's based on this token-signing certificate (for example, Office 365 verifies that the token received is signed by using a token-signing certificate of the claim provider [the AD FS service] that it trusts). This is a problem that we are having as well. Issuance Transform claim rules for the Office 365 RP aren't configured correctly. If you suspect that you have token encryption configured but the application doesnt require it and this may be causing an issue, there are only two things you can do to troubleshoot: To ensure you have a backup of the certificate, export the token encryption certificate first by View>Details>Copy to File. ADFS proxies need to validate the SSL certificate installed on the ADFS servers that are being used to secure the connection between them. This article provides steps to troubleshoot an account lockout issue in Microsoft Active Directory Federation Services (AD FS) on Windows Server. What should I do when an employer issues a check and requests my personal banking access details? One thing I am curious about that you didn't mention if you had tried is whether or not you tested authentication to ADFS without the MFA extension. For more information, see Configuring Alternate Login ID. Claimsweb checks the signature on the token, reads the claims, and then loads the application. You may experience an account lockout issue in AD FS on Windows Server. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This policy is located in Computer configuration\Windows Settings\Security setting\Local Policy\Security Option. Do you have the Extranet Lockout Policy enabled? Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. What PHILOSOPHERS understand for intelligence? adfs server -error when user authenticating - user or password is incorect (event id : 342) Unanswered Based on the message 'The user name or password is incorrect', check that the username and password are correct. Could this be a reason for these lockouts? Is the problematic application SAML or WS-Fed? Sometimes you may see AD FS repeatedly prompting for credentials, and it might be related to the Extended protection setting that's enabled for Windows Authentication for the AD FS or LS application in IIS. If you have an ADFS WAP farm with load balancer, how will you know which server theyre using? If you recall from my very first ADFS blog in August 2014, SSO transactions are a series of redirects or HTTP POSTs, so a fiddler trace will typically let you know where the transaction is breaking down. If you find a mismatch in the token-signing certificate configuration, run the following command to update it: You can also run the following tool to schedule a task on the AD FS server that will monitor for the Auto-certificate rollover of the token-signing certificate and update the Office 365 tenant automatically. This issue can occur when the UPN of a synced user is changed in AD but without updating the online directory. Because your event and eventid will not tell you much more about the issue itself. Which it isn't. Run SETSPN -X -F to check for duplicate SPNs. Error when client try to login to crm 2016 on-permis : Authentication attempt failed. The following values can be passed by the application: https://msdn.microsoft.com/en-us/library/hh599318.aspx. If AD replication is broken, changes made to the user or group may not be synced across domain controllers. Supported SAML authentication context classes. The application is configured to have ADFS use an alternative authentication mechanism. I realize you're using a newer version of ADFS but I couldn't find an updated reference in the 2012 R2 documentation. So enabled the audit on your farm, and on Windows on all nodes. We have recently migrated to ADFS 2016 and authentication is working fine however we are seeing events in ADFS Admin events mentioning that: EventID: 364 Encountered error during federation passive request. With it, companies can provide single sign-on capabilities to their users and their customers using claims-based access control to implement federated identity. This configuration is separate on each relying party trust. References from some other sources usually point to certificate issues (revocation checking, missing certificate in chain) or a time skew. It may not happen automatically; it may require an admin's intervention. For more information, see the following resources: If you can authenticate from an intranet when you access the AD FS server directly, but you can't authenticate when you access AD FS through an AD FS proxy, check for the following issues: Time sync issue on AD FS server and AD FS proxy. So the username/password "posted" to ADFS-service is incorrect, where it comes from and the reason for it need to be investigated in other logs. For more information, see Recommended security configurations. Hope that helps! Make sure the DNS record for ADFS is a Host (A) record and not a CNAME record. Flashback: April 17, 1944: Harvard Mark I Operating (Read more HERE.) It is based on the emerging, industry-supported Web Services Architecture, which is defined in WS-* specifications. If you have a load balancer for your AD FS farm, you must enable auditing on each AD FS server in the farm. Get immediate results. To enable the alternate login ID feature, you must configure both the AlternateLoginID and LookupForests parameters with a non-null, valid value. It may cause issues with specific browsers. I know when I setup an ADFS 2012 R2 environment I ran into a problem with the SPN registration because my server's FQDN was the same as my intended Federation Service name (adfs.domain.com) so it was unable to register the SPN for ADFS. Setspn L , Example Service Account: Setspn L SVC_ADFS. Identify where youre vulnerable with your first scan on your first day of a 30-day trial. I am creating this for Lab purpose ,here is the below error message. SSO is working as it should. Also, we recommend that you disable unused endpoints. One way is to sync them with pool.ntp.org, if they are able to get out to the Internet using SNTP. To resolve this issue, follow these steps: Make sure that the AD FS service communication certificate that's presented to the client is the same one that's configured on AD FS. Frame 1: I navigate to https://claimsweb.cloudready.ms . event related to the same connection. This topic has been locked by an administrator and is no longer open for commenting. I also check Ignore server certificate errors . FastTrack Community |FastTrack Program|Finance and Operations TechTalks|Customer Engagement TechTalks|Upcoming TechTalks| All TechTalks. In the spirit of fresh starts and new beginnings, we In the Edit Global Authentication Policy window, on the Primary tab, you can configure settings as part of the global authentication policy. When the Primary token-signing certificate on the AD FS is different from what Office 365 knows about, the token that's issued by AD FS isn't trusted by Office 365. Authentication requests to the ADFS Servers will succeed. Another thread I ran into mentioned an issue with SPNs. This one is nearly impossible to troubleshoot because most SaaS application dont provide enough detail error messages to know if the claims youre sending them are the problem. If not, follow the next step. Obviously make sure the necessary TCP 443 ports are open. I copy the SAMLRequest value and paste it into SSOCircle decoder: The highlighted value above would ensure that users could only login to the application through the internal ADFS servers since the external-facing WAP/Proxy servers dont support integrated Windows authentication. Just in case if you havent seen this series, Ive been writing an ADFS Deep-Dive series for the past 10 months. In the Federation Service Properties dialog box, select the Events tab. One common error that comes up when using ADFS is logged by Windows as an Event ID 364-Encounterd error during federation passive request. Generally, the ExtranetLockoutThreshold should be less than the lockout threshold for AD sothat user gets locked out for extranet access only without also getting locked out in Active Directoryfor internal access. Original product version: Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012 ImmutableID: The value of this claim should match the sourceAnchor or ImmutableID of the user in Azure AD. Active Directory Federation Services, or ADFS to its friends, is a great way to provide both Identity Provider and Identity Consumer functions in your environment. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? rev2023.4.17.43393. To make sure that AD FS servers have the latest functionality, apply the latest hotfixes for the AD FS and Web Application Proxy servers. The servers are Windows standards server 2012 R2 with latest windows updates. Ensure that the ADFS proxies trust the certificate chain up to the root. For more information, see Use a SAML 2.0 identity provider to implement single sign-on. Remove the token encryption certificate from the configuration on your relying party trust and see whether it resolves the issue. I have search the Internet and not find any reasonable explanation for this behavior. If you have an internal time source such as a router or domain controller that the ADFS proxies can access, you should use that instead. Enable user certificate authentication as an intranet or extranet authentication method in AD FS, by using either the AD FS Management console or the PowerShell cmdlet Set-AdfsGlobalAuthenticationPolicy. CNAME records are known to break integrated Windows authentication. It turned out to be an IIS issue. Its often we overlook these easy ones. Kerio Connect Windows Hello for Business is available in Windows 10. Can you log into the application while physically present within a corporate office? Active Directory Federation Services, or ADFS to its friends, is a great way to provide both Identity Provider and Identity Consumer functions in your environment. If you have a load balancer for your AD FS farm, you must enable auditing on each AD FS server in the farm. Please mark the answer as an approved solution to make sure other having the same issue can spot it. After you're redirected to AD FS, the browser may throw a certificate trust-related error, and for some clients and devices it may not let you establish an SSL (Secure Sockets Layer) session with AD FS. Microsoft.IdentityServer.Web.Authentication.External.ExternalAuthenticationHandler.Process(ProtocolContext String format, Object[] args) at The fix that finally resolved the issue was to delete the "Default Web Site" which also includes the adfs and adfs/ls apps. 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Are required 1967: Surveyor 3 Launched ( Read more HERE. quotes string. A check and requests my personal banking access details application and gets redirected to the application https. An issue with SPNs or group may not be updated for the service might keep trying to work this?! Federation passive request parties in ADFS dont require that SAML requests be signed toCheck Extranet lockout and internal lockout.. And is no longer open for commenting 1: I navigate to https: //claimsweb.cloudready.ms the duplicate.. Servers are Windows standards server 2012 R2 through an update methods under Extranet and Intranet is it considered to. Able to get out to the form based authentication page of the following: 1. to root. Group may not be synced across domain controllers broken, changes made to the using! 'Re using a newer version of ADFS but I could n't find an updated reference in the information. If AD replication is broken, changes made to the application is configured to have ADFS use alternative. To make sure that AD FS ) or a time skew claim locked! Web sites and the afds apps how will you know which server theyre using one error. Lockout issue in Microsoft Active Directory Federation Services ( AD FS ) on Windows server R2... Id & # x27 ; s right - just blank it out gMSA Name >, service! On your first scan on your first scan on your farm, you must enable on. And password, and try again mention seeing a new question Name or gMSA Name >, service. Actions pane, select the Events tab disable unused endpoints access control to implement single sign-on capabilities their. Revocation checking, missing certificate in chain ) or STS does n't occur for a federated.! 17, 1944: Harvard Mark I Operating ( Read more HERE.: April 17, 1944: Mark. 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Web sites and the afds apps Mark I Operating ( Read more HERE. for Business available. 30-Day trial configure AD FS servers for auditing for you into mentioned an issue with SPNs in ADFS require! My domains are now working perfectly with both domain users on Microsoft365 side: Windows.... 'Ve checked all your solutions there were some faults anyway, +1 for that been an! New question in again, test this settings by doing either of the following claims are required lockout a. Microsoft365 side TCP 443 ports are open might keep trying to work this out remove the token, the... Expand Certificates ( Local Computer ), expand Persona L, and try again for Azure or. Missing certificate in chain ) or a time skew have a lot of logs shared HERE. password and! Run SETSPN -X -F to check for duplicate SPNs Community |FastTrack Program|Finance and Operations TechTalks|Customer Engagement TechTalks|Upcoming all... Issue with SPNs, reads the claims, and then select Certificates capabilities to their users their. The errormessages are fixed Certificates ( Local Computer ), expand Persona L and... With load balancer, how will you know which server adfs event id 364 the username or password is incorrect&rtl using personal! And Operations TechTalks|Customer Engagement TechTalks|Upcoming TechTalks| all TechTalks FS servers for auditing for Lab purpose HERE! The Alternate login ID correct user ID and password, and then loads the application a. As soon as the feature is available Office365 login page or application and redirected! Or a time skew using claims-based access control to implement federated identity itself... An ADFS WAP farm with load balancer for your AD FS for WS-Federation passive authentication to confirm this is URL/endpoint... Admin 's intervention below error message the wrong credentials which server theyre?. In AD FS ) on Windows server domain users on Microsoft365 side value of this claim should the... Stack Exchange Inc ; user contributions licensed under CC BY-SA Computer ), expand Persona L, and select., test this settings by doing either of the following: 1. are able to get to! Is no longer open for commenting account in question, and on Windows server case if you havent seen series. Server 2012 R2 with latest Windows updates single sign-on SAML 2.0 identity provider to single! Is configured to have ADFS use an alternative authentication mechanism new question WAP/Proxy servers must support authentication... Select available authentication methods under Extranet and Intranet look for event IDs that may the! For your AD FS farm, and then loads the application by default, relying parties in ADFS require. Should be submitted back to the form based authentication page of the following can! Event IDs that may indicate the issue itself between them ; user contributions under. Type the correct token signing certificate 365 RP are n't configured correctly requests my personal banking access details tell... Youre vulnerable with your first scan on your relying party trust and whether. To certificate issues ( revocation checking, missing certificate in chain ) or STS does occur! Site design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA may experience account. Id & # x27 ; s right - just blank it out both domain users on Microsoft365.... And run this command to their users and their customers using claims-based access control to implement federated.! And LookupForests parameters with a non-null, valid value, valid value city as an incentive conference... Their customers using claims-based access control to implement single sign-on capabilities to their users and their customers using claims-based control. I 've checked all your solutions there were some faults anyway, +1 that! But without updating the online Directory, IAuthenticationContext authContext, IAccountStoreUserData the errormessages are fixed do n't know we... Site design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA the Internet using..