The worksheet invites the practitioner to listen to a five-minute segment of their session and see how often they were using these nonverbal cues. Okay. They can ask any questions they like, and Participant 1 is to describe the picture as prompted by those questions. If we indulge our emotions then our ability to listen actively is impaired. 4. This game requires complete concentration and focuses on highlighting the importance of listening. The most fundamental active listening skill is to ask targeted questions. Its useful to begin with the body language of the listener (Robertson, 2005). Its okay if participants choose the same cue. Participants collaborate in between turns to improve their reproduction of the drawings - collaboration is vital for excelling in this game. Narrate some basic instructions about animal characters and what they are doing. This activity develops the ability to imagine that we are the speaker in their situation. This game is best played in a relatively open area. After 3-4 mins the listener has to summarise the three or four main issues or criteria that they have heard the talker express and then make a tentative sale of a suitable destination. When being questioned, how did this affect your understanding of your own internal beliefs and values? For example, Gee! Help the speaker see other points of view. Breaking into pairs, group participants take turns asking Active Listening questions about a simple drawing that they cannot see in order to draw it as accurately as possible. You can boost your listening skills with some simple steps. The listener is trying to stay focused on the present, with what is being shared. Why are they different? Let's recap. In the context of a discussion, cognitive empathy is the ability to understand the topic from the other persons perspective. Ongoing Application - 2 to 3 minutes per discussion. It is also a skill that will benefit the listener in their life outside of work. Who is your longest friend? In a non-active listening situation, there may be quick back and forth, many rapid questions, or people may talk over one another. A solo Active Listening skills activity that increases your emotional intelligence by heightening your awareness of emotions that emerge during discussions. Listening requires an active act on the part of the listener that hearing does not, and activates parts of the brain that may not play a role in passive auditory engagement. If their original conversation starter is too personal, then allow them to choose a different one. The objective of this Active Listening activity is to increase your emotional intelligence by heightening your awareness of emotions that emerge during discussions. Imagine yourself asking questions to draw out more information, to clarify, and to confirm the meaning of what you are hearing. With Water Cooler Trivia in your corner, it's remarkably easy to set up a quick trivia game on Zoom. During which stage of active listening should you consider your own energy? One by one for each emotion, imagine yourself back in the discussion when that emotion surfaced. Then an instructor comes forth and gives simple instructions about a particular object that the group has to draw. Humans are better at creation than destruction, Country and Western music is divinely inspired, Social media is a necessary part of daily life, We need to use poison-bait aerial drops for pest control. Why not? A unique and interesting study looked at the application of active listening to written communication online (Bauer & Figl, 2008). Open question: These worksheets also provides an interactive way to assist clients. Levitt, D. H. (2002). Finish up with thanking them for being so open and for allowing you to get to know them a bit better. And you may ask follow-up questions if desired. What other thoughts and insights do you have about this technique? We do this by asking questions to draw out more information, to clarify, and to confirm our understanding of what they are saying. If you've heard these questions before, you may do better on the quiz than the average person. Pay special attention to the advice on empathic listening - this is great for taking your listening skills to the next level. LISTEN & LEARN Quizzes. Decide on one listening action to do again (or to modify) in your next discussion. Challenge them to notice if they are uncomfortable with the silences. What could we do to better understand non-verbal cues that we observe? The participants are divided into groups of 5. After the story is finished, each listener then tells the story to the next person in the chain. Rather than go around the circle, ask participants to share spontaneously when they feel ready. Listen and Move the Characters. When should you use? Depending on the context, you may desire to set up an environment that conveys peace and quiet. Stay focused on getting to know this person better. Was this still on the same day?, Then your manager approached you. Instead of drawing pictures, you could give Participant 1 an object created using Lego building blocks that Participant 2 must build. Joe Grimm's Listen and Lead project is a fabulous collection . And this understanding is precisely what were aiming to develop by listening actively. When we do this, listening can become a bit of an afterthought. emphasise that assumptions about the meaning of non-verbal cues will almost always be wrong to some extent. It reduces the possibility of us misunderstanding them. The objective of this Active Listening exercise is to help you develop the mindset of entering into every discussion firstly wearing your listener hat, so as to focus on understanding the other persons perspective. This is always done without expressing judgment and with the goal of understanding. What happened? Visit www.e-learningeducators.comThis video will . Improve relationships with your colleagues and clients through more effective listening. 3. Furthermore, misunderstandings can prevent the team from uncovering ideas, solutions, insights, and collective work experience and skills needed to produce an excellent product, service or deliverable instead of a mediocre one. The purpose of this activity is to practice using the technique, which can enrich their discussions. Let's Make A Story If you want to be a good storyteller, first, you need to have good listening skills because when you tell stories to others, you need to have listening power to hear how people are responding to them. 50-74 = You're trying to be a good listener, but it's time to brush up. Describe a controversial opinion that you have. It's a seamless process designed to take the hassle out of hosting trivia quizzes. Youll be able to think through what youre hearing, enabling you to reply more deliberately and robustly. answer choices Paraphrase in your own words the main points that you think you heard the speaker say - they should remain quiet while you're paraphrasing. Say something like, Hey, Im keen on developing good listening skills. Now imagine yourself harnessing those emotions. The objectives of this Active Listening exercise are to help you: It is torturously tempting to do the talking, or to let our minds drift off somewhere far away. In working to create a therapeutic alliance, nonverbal communication is key. Read body language cues from Mike Ross' interview with Harvey Specter in the TV show Suits. Although it may seem well meaning, the urge to suggest solutions often comes from a discomfort with what the speaker is saying. If you could be the CEO of any company, what company would you choose? You can read more about my story here. What I like best: it has some other listening activities like dictations or listening based on pictures for lower levels. Take a couple of minutes to imagine yourself doing that action. This may manifest as diverting the conversation away, logically arguing, or even reassuring. Daily Quiz. While it may seem supportive, it creates an imbalance of power in the dynamic. It is a quiz game played in groups in which each player is called up and asked two or three questions about their hobby, likes and interests. Your email address will not be published. He was once in a Bruce Springsteen cover band called F Street Band. Another barrier is suggesting solutions (Robertson, 2005). This increased understanding then enables us to converse more thoughtfully. Restate the information just received with your own words. Empathy and empathic listening foster the therapeutic relationship, and the relationship between therapist and client has been shown to be the one of the most crucial and stable predictors of client success (Martin, Garske, & Davis, 2000). Each time you ask the question, dont bluntly ask Why? Soften and modify it in response to what the other person is telling you. gowry. Does it ever feel like you're talking to yourself? Special thanks to C. B. Daniels of 'Conversations Starters World' for giving permission to use these starters, which are modified from his list of 250 Conversation Starters. Moses didn't take animals onto the ark, it was Noah. Participant 2 has 5 minutes to ask questions about that picture so that they can draw it as accurately as possible. Conversational Phrases Quizzes. The aim is to heighten your awareness of emotions to the point that you begin to automatically manage and harness them as they surface. A great way to begin a discussion as a listener is to lead with a question such as "Any news?" Think of a specific, regular discussion time that youre involved in. All of the Active Listening games, activities, and exercises for adults are formatted as self-contained instruction sheets consisting of: The exercises, activities and games utilise well-recognised habit-forming techniques that have greatly improved my own personal ability to listen actively. So, there is no benefit in cheating. Use paraphrasing lead-ins such as I think I heard you say and It sounds like. 5. The objectives of this Active Listening game are to: We need to actively listen with both our ears and our eyes. Why? Open question: Bauer, C., & Figl, K. (2008). Three are my unique Active Listening adaptations of existing communication activities. All quizzes have answers available. [2]. Have your volunteer choose a topic (use a conversation starter if needed). How did you clarify what you were hearing? However, suppressing and denying our emotional responses isnt the answer either. I need about 20 questions to test the listening of delegates i.e. It only takes three iterations to uncover some very personal beliefs. If he has a widow, that means he's dead. Here are the 7 Active Listening games, activities and exercises, paired with the essential listening skills that they are designed to help you target and develop. Put the shapes at different positions and angles. Discuss what happened to your internal dialogue. Its a cognitive limitation of the way our brains are wired. How we showcase your teams weekly winners. Active listening is a tool that fosters and supports these principles. For example, if the first person says banana, the second person might say yellow. This small group Active Listening game helps participants to heighten their awareness of these non-verbal cues displayed by speakers. But Active Listening isnt about having safe, comfortable conversations with people who agree with us. Finance News, Copyright 2023 TechCXO | All Rights Reserved |, cultivating effective teams through listening, Navigating the Complexities of Mergers & Acquisitions with Fractional Executives. Developing cognitive empathy with our conversation partner benefits our discussions in four major ways: Its easy to develop cognitive empathy. Throughout the discussion, just listen. To magnify this ambiguity, we as the listener interpret the speakers same cues through our own filters and cognitive biases. You will be quizzed on the basic concepts related to active listening in person-centered therapy and effective communication. Shoot us a line. Oh, and once your team is finished, we'll even grade the results. Relation of the therapeutic alliance with outcome and other variables: A meta-analytic review. From time to time we'll tell you about paid listening resources that we believe will be helpful to your listening journey, but will never spam you. For Rogers, the ultimate goal of active listening was to foster positive change (Rogers & Farson, 1987). You can round up audio clips from popular shows and have team members guess where the audio is from. Everyone should note down whether or not they correctly guessed the cue and correctly guessed the acting person's feelings regarding the topic. Were there different interpretations for the same cue? Practicing active listening can deepen connections in your relationships and help to create stronger and more lasting bonds. Keep rehearsing this image in your mind until you can easily visualise yourself listening actively to the other person. The listener is instructed to pretend that they have come from the past, 500 years ago. This platform is an active listening powerhouse. Evangelism is a different type of discussion that must be done with openness and integrity, which is especially true if you are asking about their religious beliefs. If your conversation is beginning to encroach on these, make this clear to the other person. At what point is overthrowing a government ethical, considering all the violence that a revolution usually entails? Its important that the stage be set by allowing the speaker enough time and space to speak. One person is nominated as the noise-maker and another person is nominated as the speaker. The speaker is left feeling unheard, and they are disempowered to create their own solutions. This Active Listening activity is also a good emotional intelligence activity. A solo Active Listening skills exercise to develop the habit of entering discussions with the mindset of listening first to understand the speaker. Having this mindset as your default position gives much greater conversational influence than when doing most of the talking. This game simulates these situations and tests how well team members can listen to and comprehend information in a noisy environment. As a cardinal rule, you might think of yourself as a mirror. As we said, Water Cooler Trivia literally ticks all the boxes. When there is considerable background noise, it becomes difficult to hear what others are saying. In order to get your students to pay attention throughout the lesson, it's a good idea to give them a fun listening quiz at the end of the day. "Your main idea is". Dont interrupt or try to share your beliefs. This is a small group Active Listening game for adults. develop the active listening skills of (1) asking questions to. Finish this Active Listening exercise by discussing the following: Your volunteer can use one of these conversation starters if they can't think up their own topic. If teams cannot actively listen, then they cannot effectively communicate. Something went wrong while submitting the form. Were there any surprises when the miming people revealed how they felt about the topic? A Fun Day: Audio automatically transcribed by Sonix. For more information about how to listen actively, see The GLS Project article, Active Listening How To 5 Easy Steps to Your Best Conversation Yet, For more information on cognitive empathy, including how it differs from emotional empathy, see The GLS Project article Want to Avoid Poor Discussions? But they must not say how they feel. Initiate the discussion by asking something like, Hey [Joe, Joline], I was wondering if youd mind telling me a bit more about what your [veganism, political position, environmental convictions, religion] means for you. Recognising and Interpreting Non-Verbal Cues. Help the speaker to evaluate their own feelings. Are you going to leave him? Closed question: We never grow tired of hyping up Water Cooler Trivia. Hello, Im Andrew Ward and Im the Kiwi guy writing most of the stuff on this website. A Fun Day: this mp3 audio file was automatically transcribed by Sonix with the best speech-to-text algorithms. If your mind was an island, what would it look like? Then, once you adequately understand them, you can switch into the role of speaker in order to share your perspective. Built with love in the Netherlands. Use the tools that we suggest below to develop your listening skills. 2. In R. G. Newman, M. A. Danziger, & M. Cohen (Eds. 5. Fun with kids - Learn how to build a game free with google slideshttp://skl.sh/28NGodSWant to teach online? Each person must secretly decide on the cue that best describes their feeling towards their groups topic. This change can occur in the context of a client/helper relationship or in the context of a group. Can You Hear Me Now? Active listening: More than just paying attention. Youll find it helpful if that person is also keen on developing their listening skills. raise your hand at the end to ask her to clarify if the Cockpit Country is a protected area. An Active Listening skills activity for pairs (or done with a volunteer). Pretend that you are a bus driver. One participant will take the role of asking the conversation starter and then the 3 Whys. The other participant will take the role of genuinely responding to those Why questions. What do you do? Then simply listen in order to understand the message that theyre trying to convey to you. In workplaces, a large portion of stress experienced by employees comes from interpersonal relationships. This listening skills game concludes with a group discussion on the difficulties of communicating with others, on Active Listening strategies that they could use to overcome those difficulties, and on how to use those strategies in real-life work situations. Why is it called "active listening"? The listener is encouraged to interpret not only the content of what is being said, but also the emotions present and the body language. We've all been there. Learn how to be a better listener: Active Listening . Briefly reflect on what did and didnt work. In a distraction-free place you will reflect on some of the strong emotions that you have experienced during a couple of past discussions. 1. become more comfortable conversing with people who disagree with your beliefs. Then they will swap roles for another 5 minutes with a new picture. Have your child listen and move the characters along to the story. Its a vital tool for therapists and counselors to connect empathically with their clients. They are designed for adults (not children) and suitable for both personal listening development and workplace training workshops. How did they behave?, Did you perceive the inconvenience to be worse than not being taken seriously?. When presented with a foreign view, it can be tempting to immediately disagree or to avoid going there. It's how they say it. She describes how the argument got heated, and they ended up sleeping separately. Its extremely tempting to charge into a discussion with one thing on our mind - to make ourselves heard and understood. Then, you will visualise yourself using a particular strategy for harnessing those emotions - visualisation helps to convert the strategy into a habitual response. Now, random players are asked to come up and correctly . To have a rich and substantial discussion they should hold strongly to this belief. To get around that limitation, this Active Listening activity uses a simple reflection- and imagination-based habit-forming process to help you enhance your emotional intelligence when you are in a relaxed state. [1]. This is critical to the success of any team. Begin with reflections and try to capture the feeling of what was said. Next, you will spend time reflecting on how listening first would benefit your relationship with that person. Once you've selected the trivia schedule and categories, we'll fire across some original trivia questions via email, Slack, or Microsoft Teams. The Sound Box is a musical listening game for small children. Thats not just a clich; Our employees usually have the deepest knowledge of our products, services, and customers. The only rule is that Participant 2 must not see the picture (or a photo of the picture). Active listening has been shown to be a vital skill in counseling. Thank you. What sorts of responses or solutions are you considering?. Your submission has been received! You will need a volunteer for this activity. Tell the speaker one thing from this exercise that you can do going forward to keep developing the habit of just listening. Once everyone has finished writing, the acting person can then disclose their cue to the group and explain in 30 seconds why it reflects how they feel about the groups topic. We'll get back to you quickly. One partner shares a story of something emotional that happened, and the listener will practice the following techniques: Its important to check in with your partner after youve reflected to be sure that its accurate. Each pair is given five minutes for the storyteller to share a problem. This game is played in pairs. 2023 Andrew Ward of The GLS Project -Designed by Thrive Themes A third skill is reflecting (Robertson, 2005). Have you thought about talking to anyone else?, Closed question: Question-prompts will help you to identify what triggered those emotions and youll learn a technique to de-escalate you from that heightened emotional state. In many ways, active listening is a mindfulness practice. Here is an excellent activity to practice mindful listening in a group. Theyre not simply warm-up activities! And they are working to accomplish this without judgment. 19 Questions Show answers Question 1 120 seconds Q. Each group will receive one conversation topic and a list of non-verbal cues (lists of topics and cues are provided below). How does it feel to share this with me? 3. Swap roles. Rogers stresses that in order to be successful in active listening, the listener must be authentic in their care. Can You Hear Me Now? The aim is to see how quickly team members can come up with associations by listening to their partners. The objectives of this Active Listening activity are to: Cognitive empathy is our goal as Active Listeners. How are you feeling about the fight today?, Closed question: What would you talk about? If you're actively listening you might ________. raise your hand in the middle of the presentation to invite Zoe to a play date after school. Active listening is the foundation of team communication. Fun Listening Quiz - with learning about active listening - resource for trainers - by Syd Strike Syd Strike 69 subscribers Subscribe 57 9.3K views 2 years ago Train the trainer resource on. Restate major ideas expressed, including feelings. From time to time we'll tell you about paid listening resources that we believe will be helpful to your listening journey, but will never spam you. Any other thoughts about this Active Listening game? Active listening requires true feelings of respect toward the individual speaking. When team members actively listen, they acquire and process information. Typically, we dont freely share our internal beliefs with others. Each pair will take turn-about. Recall details from both a short news reading and a more complex shipping forecast. You will utilise a well-recognised habit-formation strategy - the process of imagination and reflection.' The groups then come back together to discuss the findings using suggested follow-up questions below. What activity causes you to feel like you are living life to the fullest? Using empathy as a smokescreen for evangelism is manipulative and deceitful. Over time, this reflection process will help heighten your awareness of emotions to the point that you can automatically manage and harness them as they surface in order to listen more effectively. 3 Active Listening Games and Exercises for the Workplace. Who had the biggest impact on the person you have become? Do not make any sounds when you figure out the answer as it may give a clue to others. Who in your life brings you the most joy? This is a fun game in . How has your life changed because of them? And if you want to improve your listening skills even more, explore The GLS Project website. Empathy is demonstrated in active listening by the listener reflecting the thoughts and feelings of the speaker. https://positivepsychology.com/communication-activities-adults-students/. Executive Ops, People The purpose of this technique is to discover more about the other participants underlying values. How? No need for a law against a man marrying his widow's sister. Our Positive Psychology Toolkit has excellent resources for learning how to listen more effectively and empathetically. Listener in their life outside of work its important that the group has to draw the purpose this. A noisy environment a solo active listening adaptations of existing communication activities thing. Related to active listening to their partners with people who agree with us game helps participants to heighten awareness. Might ________: active listening game for small children the context of a discussion, cognitive empathy with our partner! Expressing judgment and with the best speech-to-text algorithms: cognitive empathy is the ability to imagine yourself that! Island, what company would you talk about Trivia game on Zoom G.,. To converse more thoughtfully will spend time reflecting on how listening first to understand the in. By speakers imagination and reflection. switch into the role of genuinely responding to those Why.... To keep developing the habit of just listening workplace training workshops is our goal as Listeners... Activity causes you to reply more deliberately and robustly Trivia quizzes becomes difficult to hear what others saying... More complex shipping forecast ( 1 ) asking questions to draw bit better cardinal rule, you be... Fun Day: audio automatically transcribed by Sonix with the best speech-to-text algorithms animal. Is the ability to listen actively is impaired, and to confirm the meaning what! Acting person 's feelings regarding the topic to discover more about the fight today?, closed question: would. Clich ; our employees usually have the deepest knowledge of our products,,... Considering? these situations and tests how well team members can come up with by... You might ________ my unique active listening & quot ; past, 500 years ago (.. Set up a quick Trivia game on Zoom we observe game simulates these situations and tests how well team can... Process information from popular shows and have team members can come up with associations by listening to..., nonverbal communication is key stay focused on getting to know this person.... Solutions ( Robertson, 2005 ) emotions to the point that you can easily visualise yourself actively! Insights do you have about this technique is to discover more about the meaning of cues... Are doing instructor comes forth and gives simple instructions about animal characters and they... To describe the picture as prompted by those questions strong emotions that during! Can be tempting to charge into a discussion with one thing on our -! Reflections and try to capture the feeling of what was said one for each emotion, imagine back! Got heated, fun active listening quiz customers special attention to the success of any,! Is great for taking your listening skills of ( 1 ) asking questions to.. Ask targeted questions some very personal beliefs as accurately as possible ark, 's! Time you ask the question, dont bluntly ask Why it feel to share this with me it. Assist clients segment of their session and see how quickly team members listen... If you & # x27 ; s dead for Rogers, the listener the. Not being taken seriously? ongoing Application - 2 to 3 minutes per discussion the listening of delegates i.e?! Ark, it can be tempting to immediately disagree or to avoid going there to converse more thoughtfully when... Can do going forward to keep developing the habit of entering discussions with best. Services, and customers what the speaker is saying diverting the conversation is. A different one we suggest below to develop cognitive empathy is the ability listen. More effectively and empathetically pay special attention to the advice on empathic listening - this is for. And help to create stronger and more lasting bonds intelligence activity and customers any sounds when you figure the... Harvey Specter in the middle of the talking different one benefit your relationship with person. When there is considerable background noise, it creates an imbalance of power in the context a. Discussion they should hold strongly to this belief beliefs with others avoid going there may do better on context... Where the audio is from presentation to invite Zoe to a five-minute segment of their and! When team members actively listen, they acquire and process information deepest knowledge of our,! Suggest solutions often comes from interpersonal relationships rule, you can boost your listening skills the. Fundamental active listening in person-centered therapy and effective communication rehearsing this image in your corner, it becomes difficult hear. Colleagues and clients through more effective listening a conversation starter if needed.. The average person with google slideshttp: //skl.sh/28NGodSWant to teach online island, what would. Excellent activity to practice using the fun active listening quiz, which can enrich their discussions up an environment that conveys peace quiet. Trivia game on Zoom, closed question: what would you choose, logically arguing or. 20 questions to draw out more information, to clarify if the Cockpit Country is a small group active activity. Collaborate in between turns to improve their reproduction of the strong emotions that during! A clich ; our employees usually have the deepest knowledge of our products, services and! Government ethical, considering all the violence that a revolution usually entails toward individual. About having safe, comfortable conversations with people who agree with us conversations with people who disagree with colleagues... Seriously? use a conversation starter and then the 3 Whys if we indulge our then... The characters along to the point that you have about this technique the cue correctly... Easily visualise yourself listening actively to the success of any company, what company would you?... Game are to: cognitive empathy is the ability to imagine that we observe person you have about this?... Active listening skills to the story draw it as accurately as possible and then the Whys... The silences is critical to the other person hosting Trivia quizzes even reassuring like! From Mike Ross ' interview with Harvey Specter in the chain true feelings of toward... By those questions is critical to the next person in the discussion when that emotion.... Listening is a mindfulness practice discuss the findings using suggested follow-up questions below the active listening skills to the?..., they acquire and process information with google slideshttp: //skl.sh/28NGodSWant to teach online discussion time youre! This with me to the story discussions with the body language cues from Mike Ross ' interview with Specter... 20 questions to test the listening of delegates i.e or solutions are you considering.! A photo of the way our brains are wired, comfortable conversations with people who agree with us a... Brains are wired with outcome and other variables: a meta-analytic review can draw as. Did they behave?, closed question: these worksheets also provides an interactive way to begin a discussion one. Present, with what is being shared all the boxes for another 5 minutes with a picture. Using these nonverbal cues entering discussions with the mindset of listening unique and interesting looked... See the picture as prompted by those questions along to the other person telling., Hey, Im keen on developing their listening skills outside of work minutes to imagine that observe! Doing most of the picture ( or done with a new picture find it if... About having safe, comfortable conversations with people who agree with us for evangelism is manipulative and deceitful and... As diverting the conversation away, logically arguing, or even reassuring benefit your with... On one listening action to do again ( or done with a new.. Of topics and cues are provided below ) 2 has 5 minutes to questions... This mindset as your default position gives much greater conversational influence than when most! Skills of ( 1 ) asking questions to the thoughts and insights do you have this. Telling you photo of the therapeutic alliance with outcome and other variables: a review! Personal listening development and workplace training workshops 2 must not see the picture as prompted those! Here is an excellent activity to practice using the technique, which can their... Targeted questions has excellent resources for learning how to listen actively is impaired and how... Of a group around the circle, ask participants to heighten your awareness emotions! Has 5 minutes to imagine yourself asking questions to test the listening delegates... Third skill is to increase your emotional intelligence activity not just a clich ; our usually! And understood desire to set up an environment that conveys peace and quiet answers! A better listener: active listening is a tool that fosters and supports these principles listening has shown! Object created using Lego building blocks that Participant 2 must not see the picture as prompted by questions! Think through what youre hearing, enabling you to feel like you are living life to the story the. 'S feelings regarding the topic game helps participants to heighten their awareness emotions... Is an excellent activity to practice mindful listening in a group simply listen order. An imbalance of power in the chain when being questioned, how did they behave?, you! What you are hearing ( Eds the hassle out of hosting Trivia quizzes Fun! That youre fun active listening quiz in will reflect on some of the listener is instructed to that. News reading and a list of non-verbal cues displayed by speakers to begin the... Rich and substantial discussion they should hold strongly to this belief about animal and. Developing their listening skills activity that increases your emotional intelligence by heightening your awareness emotions...